Chief of Staff - Markets Operations

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, driving impact along with influencing stakeholders Citi’s Global Markets COO team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Markets Operations Chief of Staff team sits within Markets COO. We trusted partes to the Markets Operations leadership team and work closely with the product owners and other cross functional stakeholder in developing and implementing the strategy for the organization

The Chief of Staff (Business Unit Manager) is a senior position within the Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and drives overall administrative activities related to Markets Operations functions.

The Business Unit Manager also coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs and ad hoc projects as necessary.

What you’ll do

• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Lead the creation and execution of communication and employee engagement strategy including presenting on strategy to Operations leadership regularly
• Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
• Preparation of materials for senior stakeholder engagement and governance forums
• Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
• Identify opportunities to enhance global consistency in the operating model
• Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we’ll need from you

• Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
• Ability to establish and build trust with professionals at all levels
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
• Self-reliant, good problem solver, results oriented with attention to detail
• Strong, influential communicator who is articulate and concise.
• Strong risk management and control mindset
• Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Experience in a global financial services firm
• Proven experience in financial services
• Experience working in global and complex settings with multiple stakeholders
• Proven ability to work in a team of diverse skill sets and cultures
• Proven ability to work in high-pressure, time-sensitive environments
• Consistently demonstrate clear and concise written and verbal communication
  Education:
• Bachelor's degree/University degree or equivalent experience
• MBA/master’s degree is good to have
• Prior experience in a chief of staff function is good to have

What we can offer you

The role offers opportunity to have a wide range of impact from influencing our People & Culture through Engagement, to partnering with stakeholders to define target operating model. Strong platform for professional growth

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.