Senior Technical Business Analyst - Platform Analytics

Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The Client Onboarding technology team are responsible for providing innovative solutions to enhance user operations on our enterprise platform. This involves end to end responsibilities from data modelling, application design, data integration / analysis and working with the operation and business partners for implementation.

Purpose Of The Role:

The Senior Technical Business Analyst will play a key role in the design and build out of the Client Onboarding technology portfolio, which involves a dynamic rules-drive technology platform with a feature rich user interface designed to support business and operational activities. Our application is used globally across our organisation, with continual automation and integrations to increase operational efficiencies and decrease manual touch points. This is a hybrid role with development experience essential.

Our mission is to deliver high quality solutions for our organisation and its Clients in the shortest sustainable lead time that enable the smartest, fastest, safest & smoothest operational execution and fulfilment.

The ideal candidate would be well positioned in our team with an opportunity to learn new skills, be provided with the necessary training and coaching to develop their own career working alongside great people across the globe

Key Responsibilities:

• Work directly with Sales, Operations, Legal and Business partners as a liaison between various development groups and the business to successfully deliver solutions

• Day-to-day management of individual project responsibilities including milestone setting, configuring solutions, coding business rules, co-ordination and execution of plan within required timescales, with a focus on customer experience

• Management of multiple projects and sub-tasks simultaneously.

• Identify and communicate all key deliverables and milestones within projects

• Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

• Manage User Acceptance Testing (UAT) with business and development teams

• Present proposals and solutions to senior stakeholders in suitable forums and present material to convey detail

Experience:

• Software Development Experience

• Excellent written and verbal communication skills essential for communicating with various partners at various levels. 

• Experience working directly with multiple development teams and stakeholders across regions.

• Subject matter expertise in Client Onboarding would be is an advantage.

• Strong PowerPoint, MIS skills, and project management skills.

Education:

• Degree level education, or equivalent with a good general academic background.

• Related market qualifications desirable. 

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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