Regional Operations Analyst

Join Citi’s BTSS Team in Budapest and make your own progress in a supportive and friendly environment!

Business & Travel Shared Services (BTSS) is a global organization of over 400 employees with presence in more than 80 countries that supports Citi Businesses and Functions with products including Archiving, Corporate Card, Vehicle Program, Managed Print, Mail & Distribution, Transaction Print, Marketing Print, Global Travel, Office Supplies & Stationery as well as other Business Partner Services.

This position will execute and provide support to activities across products and countries for the EMEA Region, following a centralized hub model, and reports to the In-Country Business Services Lead. The chosen candidate will need to partner with the BTSS Country/Cluster/Product Leads to ensure full alignment and deliver minimum operating standards. This role is primarily a Production and Operations role processing transactions and delivering services within BTSS.

Responsibilities:

BTSS Billing and Invoicing:

• Review invoices to ensure accuracy
• Raise purchase orders / requisitions (POs)
• Invoice Processing
• Process allocation of charges to businesses

Help / Support:

• Address customer inquiries, FAQ, entitlements, etc. (via email or ServiceNow)
• Communicate timely and effectively with EMEA country managers
• Proactively escalate issues to affected parties
• Collaborate with partners and seek best practices and propose efficiency solutions

Ideal background:

• Bachelors/University degree or equivalent experience
• Good communication skills in English
• 2 + years administrative or operational support experience in a corporate, service-oriented environment
• High proficiency of Microsoft Office (Power BI expertise would be an advantage)
• Ability to present to business partners and/or leaders to gain approval
• Effective time management, documentation and organizational skills

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities!

#LI-JT1

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting