Technical Business Analyst (2 year Fixed Term Contract)

The Technology Business Analyst is a medium-level position responsible for liaising between business users and technologists to exchange information in a concise, logical, and understandable way in coordination with the Technology team to drive efficient and scalable solutions that deliver value across the bank. The overall objective of this role is to contribute to the continuous rollout and support of the strategic Services Product capabilities in the markets within Egypt and the larger MENA Region.

Responsibilities

Utilize knowledge of Software Development Lifecycle procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements and new product designs. Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users Analyse business client needs, derive test cases, understand, and document their use case. Resolve problems by translating business requirements, identifying trends, and defining scope to inform technical solution as part of Product Development Lifecycle. Define and design enhancements to the system, business processes and process automation utilizing best practices and industry standards. Consult with users and clients to trouble shoot complex system issues/problems through in-depth evaluation of business processes and systems. Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment. Foster communication between business leaders and IT stakeholders facilitating exchange of ideas/information in a concise and logical manner. Providing reports, metrics, and presentations to inform business users. Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses. Acts as SME to senior stakeholders and /or other team members through deep knowledge of Financial Markets within Egypt and the larger MENA Region. Act as advisor or coach to new or lower-level analysts and work as a team to improve efficiency of delivery, performing other duties and functions as assigned. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Significant relevant experience in a Technical role
• Experience working in Financial Services or a large complex and/or global environment
• Agile Project Management experience
• Consistently demonstrates clear and concise written and verbal communication
• Experience in systems analysis and programming of software applications
• Demonstrated analytic/diagnostic skills
• Ability to work in a matrix environment and partner with virtual teams
• Ability to work independently, prioritize, and take ownership of various parts of a project or initiative
• Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
• Proven track record of operational process change and improvement

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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