Applications Support Sr Analyst - C12 - Chennai

Job Summary:

We are seeking an experienced [ 10+ years ] and highly motivated Assistant vice president [ AVP ] to join our Production/Application support team in a dynamic Fintech/Liquidity reporting environment. The ideal candidate will bring a blend of strong technical skills [ Unix, SQL, Big Data technologies] and deep domain expertise in financial services

[ e.g: Securities, secured financing, rates, Liquidity reporting, Derivatives, front office/back-office system, trading lifecycle ]

This role requires someone who thrives in a high-pressure environment, can troubleshoot complex production issues, understands the full trade lifecycle, and can bridge the gap between critical business users and technical teams.

Key Responsibilities:

• Provide L2/L3 production support for mission critical liquidity reporting and financial applications, ensuring high availability and performance.
• Monitor and resolve incidents related to trade capture, batch failures, position keeping, market data, pricing, risk and liquidity reporting.
• Engage with operations, traders, quants, development teams to understand and resolve production outages/issues.
• Proactively manage alerts, logs and jobs using Autosys, Unix tools, and monitoring platforms [ ITRS/AWP ].
• Execute advance SQL queries and scripts for data analysis, validation, and issue resolution.
• Support multiple applications build on stored proc, SSIS, SSRS, Big data ecosystems [ hive, spark, Hadoop] and troubleshoot data pipeline issues.
• Maintain and improve knowledge bases, SOPs, and runbooks for production support.
• Participate in change management and release activities, including deployment validations.
• Lead root cause analysis [ RCA] , conduct post incident reviews, and drive permanent resolutions.
• Collaborate with infrastructure teams on capacity, performance, and system resilience initiatives.
• Contribute to continuous service improvement, stability management and automation initiatives.

Required Skills & Qualification:

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.
• 10+ Years of experience in application or production support with 2+ years at a lead level.
• Strong hands-on experience with.
• Unix/Linus [ scripting, file manipulation, job control]
• SQL [ MSSQL/Oracle or similar, Stored proc, SSIS, SSRS ]
• Big Data technologies [ Hadoop, Hive, Spark ]
• Job Schedulers like Autosys.
• Log analysis tools.
• Solid understanding of financial instruments and trade lifecycle [ Equities, Fixed incomes, Secured Financing, Derivatives, Liquidity management ]
• Familiarity with CUSIP, ISINs and other instrument identifiers.
• Knowledge of front office/back office and reporting workflows and operations.
• Excellent analytical and problem-solving skills , with the ability to work in a time-sensitive environment.
• Effective communication and stakeholder management skills across business and technical teams.
• Experience with ITIL processes, including incident, problem and change management.

Preferred Qualifications: 

• Exposure to cloud platforms and containerization [ Docker, Kubernetes ]
• Experience with scripting languages [ Python, Shell ]
• Knowledge of messaging services , middleware [ Kafka, MQ ]
• Familiarity with regulatory and compliance reporting tools and processes.

• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde

Education:

• Bachelor’s/University degree or equivalent experience

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