Infra Tech Lead Analyst (Infra Automation)

Shared Technology Platform Services team is responsible for all middleware technology infrastructure administrative activities for a variety of middleware technologies. We also provide development support for hundreds of applications. This particular role is created for Automation Lead for Services Middleware infrastructure support which includes Apache Tomcat, Oracle Weblogic and Oracle HTTP Server, IBM WebSphere Application Server(primary technology) and L3 Production support and self service automation infrastructure support. Our primary function is to provide Infrastructure technology Support and implement technology automations and self-service solutions that will help application teams avoid production outages and build stable production systems. We are also assisting several applications with their cloud transition. Our services include below.

Engineering/Tech Support

Onboarding

Reusable Tools

Self-service Automation Dashboards

License Management

SME support along with advanced troubleshooting

Design and Capacity Analysis.

Initiatives that improve productivity and results in efficiencies

POCs and adoption of new products

Interact with SA, dba, developers and product and  send requests to Architecture

Role Description:

WebTech L3 Automations lead (Individual contributor)who will be responsible to build Strong Self-service Automation solutions for infrastructure Support teams and Application PS teams  and also develop self-service capabilities for addressing issues, requests and technical roadblocks in minimal turnaround time. This role will also enable automation mindset for team to increase over all teams productivity and efficiently

End to end understanding of Weblogic,IIS,Tomcat,OHS,IBM HTTP Servers and WebSphere Application Server L3 Infrastructure and Architecture.

Design and Develop self-service automation tools to standardize and automate infrastructure configurations, monitoring, application infra support activities.

Technology experience on tool like Bitbucket, python scripting, CICD automation, code repository check-ins and version control .

Technical support to applications on trouble shooting Environment, software and application level issues  for WebSphere,weblogic,tomcat and IBM HTTP Server .

Write smart programs using Unix Shell/python/ansible  for reduction of manual touch points

Partner with cross functional teams across Technology, Validation/QC, Production.

Triaging/driving  MIM calls and L3 production support for WebSphere infra structure .

Building WebSphere/Tomcat/Weblogic/IIS  environments, patching,VA fixes, driving production changes  .

Providing design inputs ,capacity analysis and architectural solution for WebSphere Application environment setups.

Support Global teams across all of ICG supporting cutting edge solutions.

Expertise in  ITRS monitoring including dashboard setup and command setup with authorization setup through service now groups

Expertise in automation with autosys ,udeploy, python .Exposure to tomcat/containerization would be an value add.

Managing support services and change management using Servicenow SAAS application.

Qualifications:

Bachelor’s/University degree or equivalent educational qualification

Technical / Functional Proficiency:

Strong Automations knowledge on middleware tools

Knowledge/Experience:

15-18+ years of intensive expertise in middleware products. Deep architectural, infrastructure and troubleshooting knowledge on middleware products like : IBM Websphere Application Servers , IBM HTTP Servers , Oracle HTTP Servers and WebLogic , Apache Tomcat, IIS.

Hands-on on experience on WeSphere  wsadmin scripting for Websphere application Servers.

Ability to write automations for WebLogic and Oracle HTTP Server middleware product.

Scripting expertise to self-write automation script for Tomcat and and Apache.

Proficient and strong knowledge on linux/unix shell and jython, python,  ansible scripting.

Expertise on converting business needs and requirements into automations solutions.

Design, Development and Integration of automation scripts into dashboards for self service automation feature for stakeholders and Application production support team.

Expertise on  jython/Jacl/python development scripting for middleware automations .Development experience on tool like Bitbucket , python scripting , CICD automation , code repository checkins and version control . Ability to build and develop CICD pipelines for middleware infrastructure configurations and deployment.

Demonstrations of strong  technical leadership to drive, track and deliver critical projects. Proven history of driving automations projects and delivering on time in line with organizations expectations.

Experience troubleshooting WAS and IBM HTTP server related issues.

Strong ability to work in a highly focused technical environment together with other motivated and driven professionals, as well as the ability to work independently.

Technical Team management and strong mentorship .

Must have experience in participating in the management of multiple concurrent initiatives while relying on extensive experience and judgment to plan and accomplish goals. Design and build automation tools for selfservice usages by teams and stakeholders.

Windows power shell scripting  and knowledge on latest DevOps tools is added advantage.

Leadership Skills:

Puts clients first by anticipating, understanding, and exceeding their expectations and needs

Acts as a trusted partner to clients by delivering superior advise, products and services

Drives innovation, competitive differentiation and speed to market by actively learning 

Exemplifies global leadership by embracing unique perspectives from across the organization

Challenges self and colleagues to higher levels of performance by actively listening and engaging in constructive dialogue

Treats people with respect and assumes the intentions of others are based on common goals and shared purpose

Exhibits confidence and agility in challenging times

Sets the standard for the highest integrity in every decision

Has the courage to always do what’s right and the humility to learn from mistakes

Sets goals and measures progress to ensure the organization is focused on ethics, execution, and results

Expects self to consistently meet/exceed expectations

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