Infrastructure Systems Specialist - C04 - CHENNAI

The System Specialist is an entry level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process and analyze data.

Responsibilities:

• Resolve basic to moderately complex end user problems, escalating as needed
• Work with engineering and/or applications development area(s) to resolve more complex issues
• Simulate or recreate user problems to resolve operating difficulties
• Operate and monitor console systems and equipment such as printers, disk drives and tape readers
• Maintain records and production reports
• Provide informal technical assistance / training to new team members
• Select appropriate procedures to resolve various issues
• Exchange moderately complex information within team and with others
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of prior work experience in a related field
• Demonstrated technical knowledge
• Ability to work in a team oriented environment
• Effective written and verbal communication skills

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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