Ops Support Specialist - C05

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services . The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes

Responsibilities:

•    Perform semi-annual and transfer reviews by comparing the employee’s entitlements to the Job Profile Matrix (JPM)

•    Complete entitlement requests in Citi Marketplace (CMP) for new hires and existing employees via requests loaded to the CEG SharePoint site

•    Perform annual reviews of the JPM’s with Operations management to ensure they are complete and accurate

•    Support the onboarding of new system and partner entitlements, including the creation of new id’s/profiles

Qualifications:

• Previous relevant experience preferred.
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education:

• Bachelor’s degree/University degree or equivalent experience
• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Skills & Competencies:

Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills Should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them An open and participatory style that encourages creativity, cooperation and sharing of information across different teams Flexibility and adaptability to a fast-paced working environment Should be flexible with work shifts and be ready to work in different shifts with short notice

Shift Timing

Candidate should be willing to work in 24*7 shifts including late night shift start timings

Should be flexible for any shift timing (rotation shifts, permanent night shifts and late night shifts)

Weekend working may be BAU as per business requirement

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