AVP - Data & Regulatory Operations Procedures Senior Analyst - EMEA Shift - Hybrid

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.  At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Operations and Technology (O&T) enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President,Data & Regulatory Operations Procedures Senior Analyst – EMEA – Hybrid (Internal Job Title: Data Governance Foundation Sr Analyst– C12) based in BGC Taguig, Philippines.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The DRO Learning and Development Lead will be part of a global team focused on creating, maintaining, and delivering training and procedures for the wider for Citi’s Data & Regulatory Operations (DRO) organization including process change, policy, and Series 99 functions for the Entity Data Management, Accounts Control, Securities and Pricing, Client Onboarding teams.

The Data Procedure & Training Portfolio Management team within the Data & Regulatory Operations (DRO) organization consolidates, develops, expands, and formalizes both procedures and training in line with Citi standards and policies. The role will be responsible to lead a centralized and standardized Global Procedure Framework, which is scalable and auditable, to ensure all regulatory and process change requests are supported with the corresponding procedure change/creation and follow the stakeholder engagement and change management processes. Additionally, DRO Procedures Senior Analyst will link and document processes across functions / operational teams, develop checklists, and prepare process maps to represent the technical and operational connections and flows for the underlying process.  

This role will report to the Operations Change Management Senior Manager within the DRO Data Governance team.

Responsibilities:

• Willing to work on EMEA shift (3:30pm to 00:30am Manila time)
• Analyze new business/regulatory requirements and convert those into user friendly language, easy to follow instructions, and process maps as needed within a new or existing procedure documents.
• Work with business partners and stakeholders for the creation or updates to procedures, process flows, and Series 99 documentation within targeted timelines.
• Follows change and procedure management processes to ensure appropriate controls and approvals are in place on new and existing procedures.
• Conducts process and procedure impact assessments for upcoming change requests in terms of effort, volume, line of business, business function, risk, and other necessary requirements.
• Support delivery on Book of Work projects related to procedural design and implementation.
• Streamline, consolidate and standardize procedures using industry best practices for identifying business and technical requirements.
• Conduct periodic reviews of existing procedural documentation to ensure accuracy and relevancy.
• Assists in control functions - both pre- and post- implementation of new procedures - by ensuring the new changes have been effectively implemented at the base level. 
• Assist with the development a global procedure management framework that identifies procedure requirements and goals within various business partner and stakeholder groups based on target audience and content complexity.
• Work Shift: UK hours.

Qualifications:

• 4+ years Technical Writing or procedure development experience.
• 2+ years of experience in developing and establishing processes around regulatory requirements.
• 3+ years of project management experience preferred.
• 2+ years Operations back-office experience in the Banking industry is desirable.
• 2+ years in Quality Assurance preferable.
• Experience in relationship building and providing support internally to business stakeholders.
• Strong leadership, collaboration, and communication skills.
• Strong listening skills and ability to absorb feedback and translate to solutions.
• Ability to multitask and adapt to changing environment.
• Excellent one-on-one and group presentation/facilitation skills.
• Detailed oriented and strong organizational skills.
• Flexible with global working hours, on need basis.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed.  Other job-related duties may be assigned as required.

#hybrid #LI-AR1

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