Officer – HR Operations Support Intermediate Analyst, Philippines (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

We’re currently looking for a high caliber professional to join our team as Officer - HR Operations Support Intermediate Analyst - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

· We empower our employees to manage their financial well-being and help them plan for the future.

· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The HR Operations Support Intermediate Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the HR Operations Support Intermediate Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

In this role, you are expected to:

·Update help content used by Knowledge Hub end users to service client inquires, as needed

·Address case inquiries and requests raised thru the Help Center pertaining to system usage and performance

·Execute work assigned, including annual review certification and change requests

·Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval

·Conduct needs assessment and update content or develop content related solutions according to business requirements

·Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes

·Monitor work progression ensuring completion of assignments by requested due date

·Ensure consistent application of team process controls

·Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

·Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow

·Resolve varied and complex issues using professional judgment, discretion, and business expertise

·Provide informal guidance and training to new and lower-level team members, as needed

·Has the ability to operate with a limited level of direct supervision.

·Can exercise independence of judgement and autonomy.

·Act as SME to senior stakeholders and /or other team members.

·Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

·2-5 years of relevant experience

·Proficient in Microsoft Office

·High level knowledge of related to industry standards and practices

·Ability to work unsupervised and adjust priorities quickly as circumstances dictate

·Consistently demonstrates clear and concise written and verbal communication skills

·Self-motivated and detail oriented

·Proven organization and time management skills

·Demonstrated problem-solving and decision-making skills

·Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today!

https://jobs.citi.com/dei

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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