BANAMEX - Analista de Imagen de Oficinas Patrimonial y Privada

The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

Responsibilities:

• Provide sales and service assistance to Relationship Managers in serving consolidated banking customers
• Enure that all service queries are resolved timely
• Resolve sales problems by identifying and selecting solutions from acquired technical experience and precedent
• Deliver quality service to customers and refer potential customers to Relationship Managers
• Assist in meeting overall branch sales and service goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience preferred
• Customer service experience preferred
• Working knowledge of related industry practices and standards
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Principales actividades:

Interacción con las áreas de Inmuebles (RES), Tecnología (CTI) y Seguridad (CSIS) para dar asesoría y escalamiento a los hallazgos que lleguen a presentar las Oficinas Patrimonial y Privada a nivel nacional.

Gestión de proyectos menores, principalmente con Facilities Manager

Seguimiento a nuevos servicios en las oficinas (WiFi, Sky, Audio y Video, Purificadores de agua)

Compra de artículos fuera de catálogo en P2P

Interacción con Titulares y Banqueros de las Oficinas Patrimonial y Privada

Habilidades:

Facilidad de palabra

Atención a clientes internos

Seguimiento de actividades hasta su conclusión

Solución de problemas y mejora continua

Autogestionable

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

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