BANAMEX_Analista especializado Posible Robo de Identidad / C09

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• Provide regular status updates for all project participants and create presentations for steering committee updates
• Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred
• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and our competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:

• Título de licenciatura o experiencia equivalente.
• Preferencia de experiencia previa relevante en operación dictamen y/o monitoreo en actividades de prevención de fraudes.
• Dominio de Microsoft Office (Excel, word, power point)
• EXCEL intermedio
• Elaboración de presentaciones ejecutivas
• Habilidades comprobadas de organización y gestión del tiempo.
• Habilidades comprobadas de toma de decisiones y resolución de problemas.
• Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa.
• Networking
• Capacidad de comunicación clara
• Amplias habilidades analíticas como principal SKILL
• Acostumbrado al trabajo colaborativo y en equipo
• Tolerante a la frustración
• Buen manejo de estrés
• Con iniciativa
• Acostumbrado al trabajo conforme a metas y tiempos establecidos
• Resiliente

EL OBJETIVO DE LA POSICIÓN ES:

• Quejas (redictamen).
• Gestionar las actividades con los equipos de operación aclaraciones / quejas hasta el cierre del redictamen.
• Realizar los ajustes a proceso según corresponda, actualizar controles, métricas, etc.
• Brindar actualizaciones de estado regulares para todos los participantes del proceso y crear presentaciones según lo requerido
• Trabajar con diversos equipos de áreas como: CSIS, Legal, Cumplimiento y prevención de Fraudes para obtener aprobación / retroalimentación en todos los requisitos comerciales regulatorios y proveer todos los elementos que requieras asociados al core de quejas y aclaraciones.
• Ser el enlace principal entre equipos de prevención de fraudes y áreas de operación aclaraciones y quejas con la finalidad de proveer todos los elementos de redictamen.
• Recomendar acciones de mejor identificadas a partir de su gestión, investigación y / o remediación

LA MODALIDAD Y HORARIO DE LA POSICIÓN ES:

• REVOLUCIÓN NO. 1267
• HIBRIDA
• 3 días en oficina / 2 en casa
• Lunes a viernes
• DE 9 A 19 h

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