Banamex- Analista QA de Quejas y Aclaraciones / C07

The Ops Support Associate 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Organize and analyze expense data and work directly with Finance and Expense Management partners to reduce expense base by developing and implementing workstreams
• Detect and devise data assessment and compilation, research techniques, data interpretation, and analytical methodology to use for key analysis purposes
• Assist with business reporting, including maintaining Monthly Operating Report, Business Scorecards, Business Review templates and the continuity of Business and Resolution planning
• Administer and maintain applications for the generation of dashboard indicators in the effectiveness of processes
• Monitor requirements related to compliance with corporate policies
• Monitor and implement corrective actions derived from MCA reviews and other control entities
• Conduct administration activities for collections, including maintaining applications, providing support to collections administration systems and implementing global and local projects in the collection process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience
• Proficient in Microsoft Office
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work in fast pace and changing environment
• Ability to analyze data and solve problems
• Proven organizational and time management skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Conocimientos requeridos:

• Experiencia en Aclaraciones y/o Quejas mínimo de 1 año
• Conocimientos en Dictamen de Aclaraciones y quejas de preferencia en regulatorios (UNE, SIGE, Audiencias)
• Identificación de Riesgos en procesos / hallazgos en dictaminación
• Conocimiento de Políticas / Regulaciones aplicables a Aclaraciones y Quejas
• Conocimientos de Excel (tablas dinámicas/cruces, fórmulas)

Skills:

• Conocimiento en sistemas/ Admwin/ Eclipse/OC/Ondemand
• Trabajo bajo presión
• Orientado a resultados
• Analítico y Organizado
• Atento al detalle
• Buena redacción y ortografía

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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