BANAMEX MONITOREO DE PROVEEDORES - C04 - Ciudad De Mexico

The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
• Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
• Conduct basic analysis and research as well as workflow management
• Support an expansive array of products and services
• Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• El Analista realizara las siguientes actividades diarias para 4 proveedores en donde la comunicación es principalmente por correo y teléfono, algunas interacciones podrán se personales principalmente en visitas  a sites y/o validación de indicadores de cumplimiento y con diferentes áreas.
• Funciones Operativas
• Descarga, carga y cuadre de asignación. Y reporte de incidentes con cuadre de función
• Validación y reporte de incidentes y devoluciones.
• Validación y reporte de entregas.
• Validación de comprobantes de entrega.
• Aclaración de entregas y devoluciones.
• Seguimiento y atención de requerimientos especiales y/o urgentes.
• Validación y seguimiento de remesas para cierre
• Funciones de Monitoreo
• Monitoreo de recolección en tiempo y forma.
• Monitoreo de cierre de remesas.
• Monitoreo de incidentes y excepciones.
• Monitoreo de SLA

Áreas de Negocio-Oficina-Entorno Operativo

"Formulas de Excel

Tablas dinamicas

Analisis de Datos

Presentaciones

Correo Electronico"

Microsoft Office (Power Point, Excel-intermedio, Word, Outlook)

"Capacidad de respuesta

Adaptabilidad

Atención a los detalles

Colaboración

Comunicación

Resolución de conflictos

Facilidad de Palabra"

Disponibilidad de horario

Cd de México Portal San Angel

Residente de  Lunes a Viernes  09:00 a 18:00 hrs / 1 hora para alimentos 14:00 a 15:00hrs , trabajo esporádico en fin de semana con PHE

Se pueden realizar  Visitas a Proveedores  Ciudad de México y Estado de México

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.