BANAMEX - Ops Support Specialist - C03 - CIUDAD DE MEXICO

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Experiencia requerida

De preferencia que haya trabajado en una institución bancaria

• Conocimientos

Manejo básico de paquetería Office

• Objetivo del puesto

Operador encargado de realizar altas y mantenimiento de Banca Electrónica Empresarial y Pyme

• Objetivo del área

Dar atención oportuna y de calidad a todos los requerimientos que necesita el cliente relacionados a Banca Electrónica.

• Funciones principales del Puesto

Dentro de sus funciones esta dar altas y mantenimientos de productos y servicios que involucran la banca electrónica Empresarial y PYME en los sistemas del banco. 

Sus responsabilidades:

• Habilidades técnicas / Competencias que debe tener el Candidato

• Excelentes habilidades para trabajo en equipo y supervisión de equipos de trabajo multidisciplinarios

• Habilidades para transmitir conocimientos específicos de forma práctica y estructurada

• Excelentes habilidades interpersonales de relacionamiento con personal de todos los niveles de una organización.

• Excelentes habilidades de comunicación oral y escrita para la creación y presentación de documentos de trabajo y entregables.

• Atención de problemas de manera inmediata (sentido de urgencia)

• Capacidad de análisis

• Trabajo bajo presión

• Orientación a cumplimiento de objetivos

• Lugar de Trabajo (Domicilio Laboral)

Tecnoparque

 Eje 5 Nte 990, Santa Barbara, Azcapotzalco, 02230 Ciudad de México, CDMX

• Observaciones Especiales

Trabajo de Lunes a viernes con horario de:

•            7:00 AM a 3:00 PM

•            3:00 PM a 11:00 PM

•            9:00 AM a 6:00 PM

 Descanso Sábados y Domingos

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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