CITI AML GSS Solutions Delivery Manager (C12)

Ensure effective planning, consistent tracking and reliable delivery of critical work efforts across the Anti-Money Laundering AML Global Solution Services (GSS) organization.

This role involves working closely with the Regional GSS Team to deliver work items, solutions and support the communication to internal stakeholders and external parties. The Solutions Delivery Manager will be responsible for managing initiatives on a day-to-day basis, consistent and timely reporting of the tasks’ execution as well as appropriate escalation of issues and risks.

The AML GSS Solutions Delivery Manager’s role includes but is not limited to facilitation of the execution of AML Data Science and Model Management (DSMM) initiatives by ensuring end-to-end coordination and applying appropriate delivery management discipline and quality assurance. The successful candidate will act as a coordinator between GSS subject matter experts (SMEs) responsible for Analysis and Design of AML solutions and internal partners, the broader GSS organization, Technology, Risk and Controls, Client Review and Investigations Unit, and PMO, in a way that will ensure both timely delivery and successful implementation of GSS initiatives.

Responsibilities also include the design and implementation of tools and processes aimed to deliver GSS work efforts globally in the most effective and efficient manner, specifically where efforts are repetitive or re-occurring. 

Other responsibilities will include providing assistance in strategic planning for the Regional GSS Team, including capacity planning, book of work (BOW) maintenance & execution reporting and oversight over Corrective Action Plan (CAP) closures related to Internal Audit or regulatory issues.

The role will also include elements of business analysis, solution development and maintenance needed to drive the creation and delivery of functional solutions for the GSS function, which will support GSS partners in improving their efficiency, automation of work and in risk reduction.

Essential Duties & Responsibilities:

• Practice established project management protocols including the development of plans/timelines, facilitation of meetings, ensuring documentation is complete, consistent and of high quality, tracking the execution of tasks against the plans, etc.
• Develop/support the written/verbal communication regarding identified risks; track issues and solutions and report them in a timely manner.
• Prepare status reports for senior management – according to managed portfolio of work items.
• Participate in the planning and tracking of Business As Usual (BAU) DSMM activities.
• Exercise complete oversight over the execution of SDE work items, from definition and planning, through execution and closure.
• Act as a liaison with internal partners and customers to facilitate execution of DSMM BOW;
• Support creation of Capacity Plans and BOW.
• Constantly monitor, proactively manage and report on progress, risks, issues, assumptions, dependencies and solutions of the work item portfolio to all stakeholders.
• Conduct and present work item evaluations and assessment of results.
• Work with the oversight committees to prioritize all initiatives.
• End-to-end delivery and maintenances of solutions that support the GSS function, from business analysis of requirements, through solution design and delivery, to maintaining the final process.

Qualifications:

Knowledge / Experience:

• Bachelor’s degree in related field.
• Minimum 3 years of professional project management experience in Financial Services, preferably in multicultural environment, or
• Minimum 3 years of professional experience in development & delivery of process improvement solutions.
• Full professional proficiency in English language.
• Prior experience with large-scale implementations.
• Experience of working in an analytical or technical team is a significant advantage.
• Experience in AML is a plus.
• Working knowledge of AML policies and procedures is a plus.
• Experience in writing business requirements is a plus.

Skills:

• Able to excel in dynamic, fluid, and continuously changing environment.
• Proven ability to effectively prioritize and execute tasks, and work independently and collaboratively.
• Strong Excel, PowerPoint & MS Project experience.
• Excellent written and verbal communication skills in English
• Excellent organizational skills, ability to multitask, and demonstrate flexibility.
• Inquisitive, enjoys learning the mechanics of things.
• Anticipate and respond to business needs with action planning.
• Complete requests on time with attention to detail.
• Excellent corporate work ethics (timely, respectful and considerate to co-workers, honest).
• Must be a team player & work well under pressure. 
• Self-motivated/ability to work with limited supervision while still delivering all required results within given timelines.
• Ability to take on multiple assignments and work independently.
• Ability to work effectively within multi-culture and complex work environments.
• Ability to coordinate large-scale projects involving geographically and functionally diverse stakeholders.
• Problem Solver, adaptive to change.
• Ability to see big picture in a complex environment.

Experience as a Project Manager is essential
Technical knowledge of AML
Advanced English (conversational) is essential

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.