Cash Management Lead - Product Specialist (AVP)

As the Bangladesh Cash Products business embarks on a transformation to realize the business vision of a Real-Time, Intelligent, Responsive and Global network, it is necessary and timely to evolve and grow our product management function which will drive our innovation agenda.

The Cash management lead role will spearhead both product management and product roll out of our various global products such as Liquidity management services, Domestic payments, Cross border payments, Platform and Data Services, Onboarding and  Networks etc. and implement the best practices of these Global products in the Bangladesh local market. This is a unique opportunity to make a significant impact on Citi's cash management landscape, driving innovation and delivering a superior client experience for the Bangladeshi Clients.

The position will support global and cluster product managers and coordinate among all local stakeholders in Legal, Compliance, Ops., Technology, and External Stakeholders including Bangladesh Bank, National Board of Revenue to successfully implement end-to-end solutions for the local clients. The position will execute key strategic solutions relating to Services products ensuring design, development, budgeting, implementation and delivery of consistent solutions. This is an exciting opportunity to lead a key component of the Services business and support the launch of new solutions, while harmonizing and standardizing existing features. The Cash Management Lead is a strategic professional who contributes to directional strategy by considering their application in own job and the business. The role will require basic commercial awareness, connectivity with the local Banking market and basic software skills to navigate connectivity between the Bank’s and the Client’s computer systems. Matured communication and diplomacy skills to guide, influence and convince others, particularly colleagues from overseas locations is expected.

Responsibilities:

• Subject matter expert who develops and implements Cash Management Operations initiatives, budgeting, and/or projects regionally and globally.
• Supports global team and managers in creating a strong team performing Cash Management Operations processes across the country for all clients.
• Is responsible for setting up effective predicting, forecasting and reporting to country seniors to support efficiency in balance sheet management
• Establish controls for all cash movements and cash usage and coordinate activities with control functions and audits
• Play a significant role in developing data processing, liquidity management and funding systems used at Cash Management Operations
• Monitor portfolio and associated exposures to ensure All Deposit rates including Savings Interest rates, Term Deposit rates and all other deposit rates are maintained effectively and in accordance with client needs and bench marked against competitors.
• Subject matter expert who develops and implements business initiatives, client solutions, and/or projects
• Stays abreast of developments within the Cash Management function and considers his/her implications for own job and the business
• Has responsibility for volume, quality, timeliness and delivery of complex deliverables often related, but not limited to Cash Management processes
• Accountable for integrity of process, operations and associated results; responsibility for planning, budgeting and policy formulation within area of expertise.
• Responsible for detailed analysis of Balance Sheet (Deposit) related issues where the best course of action is not evident from the information available, but actions must be recommended/taken
• Contributes to standards around which others will operate
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients
• Develops and exercises business plans, policies and procedures, and demonstrates an ability to lead projects, offer innovative solutions and cost saving opportunities
• Requires good analytical skills to filter, prioritize and validate potentially complex material from multiple projects
• Committed to process improvement, client service, control, and cost reduction and identifies any opportunity to implement process improvements, service enhancements, or technology enhancements
• Liaises with internal (front office, middle office, ops, control, etc.) teams and external clients to assess service quality and identify areas for improvement
• Conducts discovery and due diligence activities with third party vendors to meet their needs
• Solves complex client queries and consults with clients as required
• Applies a solid knowledge of the business to develop creative solutions to meet client and business needs
• Provides in-depth and sophisticated analysis to define problems and develop solutions, mostly but not limited to Cash Management processes
• Influences strategic functional decisions through advice, counsel or provided services that have direct impact on the business
• Acts as an advisor or coach to new or junior staff
• Builds and maintains effective relationships with colleagues, management, internal/external clients and stakeholders; facilitates and enables change
• Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills
• Individuals at this level may manage a department, product or process with a large amount of independence
• Developed communication and diplomacy skills are required in order to guide, influence and convince others without direct authority
• Cooperates and communicates well with other team members
• Leads by example in support of organizational initiatives by exhibiting in-depth knowledge of products and issues and proactively seeks opportunities to work across silos
• Appropriately assess risk when business decisions are made, demonstrating strong consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by enforcing compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct good business practices, and escalating, managing and reporting control issues with transparency.
• Manage all kind of incidents (e.g. system outages, industry issues, cyber attacks, etc) and ensuring minimum impact on the firm and its clients. This might also include a requirement to work in outside normal working hours and in overtime
• Complete all tasks – having connection with the organization’s activities including those not detailed in the JD
• Supports roll-out and implementation of global best-practices, in particular knowledge transfer of existing processes to other markets

Qualifications, Knowledge & Experience

• 4-8 years of experience in Banking/Treasury area
• Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products
• Intermediary knowledge of Treasury Funding and Banking Operations
• Bachelor’s/University degree, Master’s degree preferred

Skills & Competences:

• Excellent spoken and written English, other languages are advantageous
• An understanding of concept of  Corporate Treasury, Markets Treasury and Operations The candidate is expected to be dynamic, flexible and a quick learner as the business requires candidates to be able to learn and perform multiple functions parallel
• Strong PC skills in Excel, Word and Outlook. Training will be provided on other systems used within this position
• A desire to learn
• Precision, keen attention to details
• Strong interpersonal skills
• Good communication and organizational skills
• Willingness to work on local Bank Holiday days when managing regional/global processes
• Ability to support occasional weekend works if required for testing
• Organized approach
• Positive and pro-active attitude
• Goal oriented and self driven

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