Global Fraud Risk Officer (Technical Strategy and Delivery Lead)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, technical leadership and communication to Citi’s Fraud Prevention Team.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.  

Team/Role Overview

We are currently looking for a high caliber professional to join our team as  Global Fraud Technical Strategy and Delivery Lead based in Dublin as part of an expansion to an international team supporting all lines of business within Citi. 

You will have full management responsibility of release and project implementation tasks ensuring end to end delivery of work for Services-Markets-Banking (SMB), Wealth and Digital areas with focus on all International Fraud countries.

The role integrates subject matter and industry expertise within the Fraud Prevention area and accomplishes results through the management of professional team(s) and department(s).

What you’ll do

• Support the development and integration of Fraud technical routines into SMB areas
• Lead Fraud Management projects and manage a component of the fraud loss portfolio.
  • Collaborate with stakeholders and cross functional teams to launch projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results.
  • Work directly with fraud partners, financial teams and team members to identify program and project budget requirements, activities and manage implementation of projects as assigned.
  • Collaborate with Group Manager, business requestors, and team members to manage project assignment. Provide day-to-day oversight and support for team members to ensure resources are balanced and appropriate to meet demand and delivery of projects.
  • Partners with Group Manager, business requestors and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance.
• Ensure programs are managed through completion on time and within budget.
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies.
• Identify and implement operational changes to support existing or new technology
• Oversee system performance and ongoing identification of strengths, weaknesses and improvement of fraud defences - ensure the business is proactive vs reactive.
• Represent business as needed for governance and audit reviews.

What we’ll need from you

• Bachelor’s degree/University degree or equivalent experience. Master’s degree preferred.
• Extensive relevant work experience - experience in the credit card/financial services industry with knowledge and experience in a fraud environment
• In-depth understanding of Fraud and the ability to leverage that knowledge to design technical and operational solutions
• People management experience highly desirable.
• Program management skills with focus on translating program needs into requirements and timelines, and ability to manage self and team members to drive execution and delivery against program objectives.
• Ability to bridge the gap between technology and business
• Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment.
• Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, assign and complete projects on time in an oversight capacity.
• Exceptional communication skills (verbal and written) to liaise with internal and external partners and/or vendors) and developed diplomacy skills to articulate needs, guide and convince others. You should be able to influence based on the message versus relying on authority.
• Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs.
• Excellent attention to detail; understanding of core Fraud principles.
• Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable.

What we can offer you

This is a role that'll offer you the opportunity to build an in-depth knowledge of fraud technology, project management, investment planning and end to end fraud prevention routines. The role will span multiple lines of business and require engagement with teams around the globe allowing ample opportunities for expansion of your professional network. Every day there will be new business challenges that will help you develop new skills that can drive your career.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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