SVP Operational Risk Manager (Hybrid)

Operational Risk Management (ORM) is seeking to hire an Operational Risk Senior Vice President to support its growing footprint, with a focus on Lending Operations, Cash Services, Tax Information Reporting, Balance Sheet, and Controls within the Services, Markets, Banking, International, and Client sector.

This role is part of the Second Line of Defense (2LOD) and is critical in providing independent oversight, assurance, and effective challenge to the bank’s operational risk management activities. The ideal candidate will have a deep understanding of operational risk within the banking industry, strong analytical skills, and the ability to influence and collaborate with stakeholders across the organization.  Key responsibilities include identifying, assessing, and mitigating operational risks, ensuring compliance with regulations and internal policies, and providing strategic guidance on risk management initiatives.

This role requires a high level of proficiency in risk management practices, strong analytical skills, excellent communication (both written & verbal), & ability to think strategically.  You will have a demonstrable ability to guide and lead a team delivering tangible results, fostering a culture of risk awareness across the organization.

Responsibilities:

• Provide independent oversight and assurance over the bank’s operational risk management framework, ensuring compliance with regulatory requirements and internal policies.
• Conduct risk assessments and reviews of business units to identify, assess, and monitor operational risks.
• Review and challenge the effectiveness of risk mitigation strategies and control measures implemented by the First Line of Defense (1LOD).
• Active involvement in Operational Transformation Programs, including regulatory commitments, providing an independent assessment, credible challenge, sign-off authority, etc.
• Produce comprehensive and accurate risk reports for senior management & Regulators, highlighting key risks, trends, and emerging issues. Collaborate with other risk functions to provide a holistic view of the Business risk profile.
• Analyze operational risk data to identify patterns, root causes, and potential areas of concern. Use this information to develop targeted action plans.
• Independently leverage risk assessment tools & methodologies to conduct thorough investigations into areas of concern, ensuring that tangible outcomes are achieved.
• Conduct root cause analysis of significant incidents and ensure that appropriate corrective actions are implemented. Monitor the effectiveness of incident management processes and recommend improvements as necessary.
• Build & maintain effective working relationships with Operational functions, positioning yourself as a trusted partner, leading to better alignment of risk management activities with Business objectives.
• Act as a trusted advisor to business units, providing expert guidance on risk mitigation strategies, control enhancements, & risk reduction measures.
• Monitor regulatory developments to ensure the organization remains compliant with evolving legal requirements, proactively manages emerging risks, & makes informed strategic decisions.
• Facilitate risk workshops, training sessions, and awareness programs to promote a strong risk culture within the bank.
• Leading and guiding a team of risk professionals, providing mentorship, guidance, and performance evaluations.
• Contribute to strategic planning sessions devising comprehensive plans that align with the organization’s goals & objectives.
• Ongoing development and refinement of Citi’s Operational Risk Management Framework and underpinning Policies, Standards, Procedures.

Qualifications:

• 10+ years Risk Management expertise.
• Knowledge of Operational Processes and underlying Policies, Procedures, Regulatory requirements is preferred.
• Proven record of delivering tangible outcomes in risk management, demonstrating ability to apply expertise effectively & drive meaningful results.
• Strong analytical skills with the ability to analyze risk data, identify trends, & develop actionable insights.
• Strong problem solving and interpersonal skills with flexibility to navigate dynamic business environments.
• Outstanding communication and influencing skills through all levels of the organization, with the ability to articulate & present complex risk concepts.
• Exceptional relationship management skills; must be able to address and resolve conflict while maintaining relationships.
• Ability to think strategically & develop long-term risk management plans and solutions.
• Demonstrable leadership with the ability to lead and mentor a team.

Education:

• Bachelor’s/University degree, Master’s degree preferred.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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