Wire Clearing Operations Processing Analyst (B10) (Mon-Fri, 10am-7pm) (Hybrid)

The Cash & Trade Proc Assoc Analyst 2 (Wire Clearing Operations Processing Analyst) is an entry level role. This position specifically is for a Client Operations Specialist- supporting Global Payment Operations. The Client Operations Specialist receives and investigates various inquiries related to wire processing. This role will include handling several types of escalations and inquires received via email, as they relate to end to end payment flow for funds transfer wire processing. This role will also support the reconfirmation process of a specific subset of wires processed via Citibank, NY.

Responsibilities

• Customer service for internal service teams and business partners across the globe

• Adept at working in high pressure scenarios and delivering consistent results

• Develop practical knowledge of industry practices and standards

• Perform according to compliance standards and departmental procedures to minimize losses

• Assist with operational processes and process improvements

• Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed

• Ensure transactions or processes are executed correctly and are compliant with internal policies and controls

• Perform all required tasks within established procedures and controls to minimize losses

• This role requires working some US holidays to cover international responsibilities specific to our team and functions

Skills

• Ability to multitask, prioritize, and exercise exceptional time management skills

• Flexibility and initiative in supporting multiple functions within the space

• Ability to work independently while also maintaining awareness of larger team needs

• Ability to develop and maintain strong working relationships across teams within the department

• Knowledge of Citi’s infrastructure, payment flows and SWIFT is advantageous

Qualifications:

• 1-2 years of relevant experience preferred

• Demonstrated cash and trade operations experience & knowledge

• Effective verbal and written communication skills

• Exhibits excellent attention to detail and problem solving abilities

• *Schedule 10:00 AM – 7:00 PM

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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