Business Management & PMO Gurgaon

The IISO Program Management Office is Global function within Issuer & Investor Services Ops to support Citi’s Project Management Governance requirements in Project Tracking System (PTS) tool.

Issuer & Investor Services Operations (IISO) is a global Operations function comprised of Fund Services Operations, Custody Operations, Issuer Operations, Execution Services, CitiService for Securities, Cross Product Utilities and Business Execution & Controls The organization has ~7,000 FTE and a budget of ~$500MM. This is a management support role that will be responsible for a wide range of activities with a primary focus on driving the Citi Program Management Council (CPMC) governance requirements.

Additional activities include management reporting, interpretation of financial information, process ownership and financial management. This role will provide the incumbent with an insight to the Securities Services business, interaction with the Project Managers, Securities Services Operations Leadership Team and an in-depth understanding of the Global Operations organization.

Key Responsibilities:

• Define structure of Initiatives, programs, and projects in PTS-W, working closely with Program/Project Managers and Services OPMO
• Act as point of contact for any PTS-W related queries, ensuring consistency across the BoW
• Review Book of Work and liaise with internal partners to ensure alignment to inclusion criteria and all work efforts are accurately reflected
• Support creation of bi-monthly Book of Work and Program Project Management Awareness materials
• Collate monthly regulatory projects updates, working closely with PMs
• Drive adherence to standards, ensuring 90%+ Initial Process Adherence and spot check scores
• Maintain PM communication process, including weekly BoW Reports to Operations Senior management
• Liaise with Services OPMO to understand upcoming changes and ensure effective communication and training
• Preparation of materials for monthly business reviews including follow-up of actions to closure. Track, consolidate and analyze ad-hoc and regular business request
• Continuously identify opportunities to improve processes and communications to drive culture of excellence  
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Knowledge/Experience/Qualification:

• 5-8 years experience in financial markets business or business support / Project Management
• Preferred -Experience of using Citi Project Management system (PTS)
• Preferred - Experience of interacting at senior levels and ensuring credibility is maintained through solid delivery against commitments
• Must be extremely organized, motivated and a self-starter
• Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

Skills:

• MS Office (Word, Excel and PowerPoint) required
• Excellent interpersonal and communication skills, both written and verbal
• Strong organizational and follow-up skills and the ability to multi-task effectively
• Proactive, ability to use own initiative and take lead to devise innovative solutions
• Should demonstrate a commitment to quality and strong attention to detail

Education:

• Bachelor’s Degree/University degree or equivalent experience

Other job-related duties may be assigned as required.

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