Senior Oracle e-Business Suite Administrator - C11 - HEREDIA

The position has the responsibility for researching, troubleshooting and supporting multiple clients applications located in LATAM region who uses a wide brand of technologies and environments. The role of Oracle EBS Administrator requires the expertise and skills to diagnose serious issues and provide exceptional support for mission-critical applications as part of Platform Services Team.

Essential Responsibilities

• Manage and admin Oracle EBS applications.

• Perform routine monitoring, tuning, and troubleshooting of EBS environments to ensure optimal performance.

• Oversee installation, configuration, and maintenance of Oracle applications and databases.

• Adhere to the best business practices for Oracle and other systems.

• Manage and maintain security for the application and databases, including user management, access controls, and data encryption.

• Collaborate with development and infrastructure teams to optimize queries, indexes, and overall system performance.

• Perform migration, cloning, patching activities.

• Provisioning of development and testing environments.

• Work closely with development/dba team to fine tune SQL and PL/SQL code.

• Work in conjunction with Unix Admins to support of root level activities.

• Work in conjunction with Middleware team to support app/web servers level activities.

• Collaborate with the development teams, system administrators, and other stakeholders in the design, development, testing, tuning and implementation of database applications.

• Production support of applications and databases, patch installation, working service requests with Oracle.

• Respond promptly to incidents and service requests, diagnosing and resolving issues efficiently.

• Participate in On-call support to ensure the highest standards of availability, resilience, integrity, security and performance required by business.

• Provide technical support and guidance to end-users of the application and databases.

• Create and maintain comprehensive documentation. Keep up to date with the latest Oracle trends and technologies.

• Backup and recovery; ensuring the database, application, and custom code are properly backed up and retained in accordance with our backup and retention policies.

• Management and maintenance of backups and recovery procedures, i.e., ensuring backups are taken in a timely manner.

• Testing of backups to ensure recovery is possible.

• Provide system information as requested during audits. Enforce policies and procedures.

• Other job-related duties and responsibilities may be assigned from time to time

Soft Skills and Expectations

• Focus on customer support and the ability to build successful working relationships with Clients

• Excellent interpersonal, presentation and communication skills, verbal & written.

• Extreme focus on Client satisfaction and client relationship management

• Exceptional verbal and written communication.

• English Language skills, both written and verbal are a must.

• Ability to work calmly and professionally in high pressure situations.

• Attention to detail and the ability to learn quickly.

• Must be extremely comfortable interacting with customers.

• Must have strong problem solving and troubleshooting skills.

• Must be able to learn new software products and embrace new technology.

• Trustworthy, reliable, and dependable.

• Positive team player.

Basic Qualifications

• Must be proficient in Oracle technologies i.e., ERP (EBS R12), 19c database, 12c Application Server and tools.

• Proficiency in LINUX/Unix operating systems

• Demonstrated scripting skills through Python, Shell or others.

• Experience with Oracle Forms/Reports 12c Administration and deployment.

• Experience with Oracle Reports, APEX, OID, and OAM SSO configuration

• Experience with Oracle WebLogic server and HTTP server administration.

• Experience WebLogic application High Availability configuration.

• Experience in EBS cloning & patching (using ADOP)

• Experience with Oracle Access Manager and Oracle Internet Directory

• Experience with disaster recovery planning and procedure

• Extensive experience in working with customers to build and formulate business requirements.

• Experience in developing documentation, white papers and presentations to all levels of management and technical staff

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