Site Engagement LATAM Intmd Analyst - C11

The Sr. Business Analyst is an intermediate level position responsible for the overall administrative activities of a business. These tasks may include Employee engagement initiatives, business continuity activities or addressing regulatory issues. The Sr. Business Analyst may assist in activities such as the tracking of business financials, managing employee engagement or coordination of other administrative needs. May work on ad hoc projects as requested.

Responsibilities:

• Help coordinate the execution of initiatives related to Wellbeing, Talent Development, and Manager Effectiveness.

• Provide logistics and communications support for site-wide events (e.g., Anniversary, EOM celebrations).

• Analyze budgetary/accounting data and provide financial recommendations

• Gather and verify accuracy of financial records

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of business analysis experience required

• Experience creating documentation within standard development methodology

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Title:  Business Office

Location: Costa Rica CSC 

Reports to: CSC LATAM Network Lead (Paola Camarena)

Job Purpose: Provide support in the execution of engagement initiatives, logistics coordination, data management, and reporting for the Site Priorities

Key Responsibilities:

• Administrative & Logistical Support:

  • Prepare meeting materials, take notes, and follow up on action items for SLT and engagement forums.

  • Support logistics for onboarding sessions (venue setup, invites, materials, technical support).

  • Assist with communications content editing, layout, and posting (SharePoint, newsletter, email).

  • Upload, organize, and maintain photo galleries and video content for events.

  • Help gather feedback from onboarding and engagement activities using surveys or forms.

• Data Management & Analysis:

  • Track and organize headcount data, forecasts, and RLP inputs in Excel or SharePoint tools.

  • Support the preparation of monthly reports for metrics review.

  • Assist in the maintenance of the organizational chart and governance documentation.

• Employee Experience & Event Support:

• • Help coordinate the execution of initiatives related to Wellbeing, Talent Development, and Manager Effectiveness.

  • Provide logistics and communications support for site-wide events (e.g., Anniversary, EOM celebrations).

  • Help ensure communication champions and network POC have updated materials and support.

  • Support the collection and presentation of information for Quarterly Reports.

  • Support collaboration with Employee groups and Diversity Networks

  • Support in the management and implementation of the new hire onboarding

Required Skills:

• 2- 5 years of relevant experience in administrative and communication

• Strong organization and multitasking capabilities

• Proficiency in Microsoft Office (PowerPoint, Excel, Outlook)

• Good written and verbal communication skills (Spanish/English)

• Attention to detail and proactive attitude

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