TTS Payments Strategic Programs Delivery Manager, Asia, SVP/ VP

About the business:

Treasury and Trade Solutions (TTS) as part of Citi's Services business, provides award-winning integrated cash management and trade finance services to multinational corporations, financial institutions, SME/ MMEs, payment intermediaries and eCommerce marketplaces, and public sector organizations across the world.

The TTS business across both clusters in Asia - Japan, Asia North & Australia (JANA) and Asia South (AS) provides market-leading capabilities and solutions, to build and develop deep client relationships across 16 markets. This role sits within the Payments product in TTS and located out of Hong Kong

Payments

Payments is a key strength and differentiator for TTS and Citi, given the unmatched global network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi's Payments business market leading and amongst the largest in the industry. The Payments business is comprised of globally centralized WorldLink payments business, in-country Cross-border Funds Transfer (CBFT) business, Domestic Payments and Commercial Cards business, amongst a few others - offering our clients fully digital, innovative and integrated solutions for their treasury and commercial needs

Job Description

Role Overview

Program Management role, reporting to Payments Business Execution (Management) lead. Objective of the role is to work on a portfolio of strategic deliverables for TTS Payments in Asia (JANA & AS clusters). The role includes establishing governance and execute deliverables for assigned projects, as well as establishing, championing and executing best practices.  The portfolio of work will include product, country, cluster specific programs as part of the broader business execution team.

Key Responsibilities

• Lead execution including establishing governance frameworks, cadence around delivery of strategic projects, run allocated BoW, coordinate with all internal stakeholders including global partners, Tech, Sales teams, country/ cluster product teams.
• Work with Business Execution within COO team and other stakeholders to manage regional regulatory tech investment slate process and tech council disciplines.
• Partner with broader services team as Payments lead, for cross-business initiatives such as Data Localization projects, Data Onshoring projects (CN, HK), etc
• Be pragmatic, disciplined and diligent in ensuring we deliver to our commitments
• Define key milestones, tracking and monitoring of activities and ensure expectation management of all stakeholders.
• Bring a risk mindset to program delivery, ensuring risk highlighted, documented, rated and addressed accordingly
• Be a leader in COO office, coaching other team members
• Partner with Payments Asia and global partners to bring projects to life
• Take lead in establishing and driving initiatives from concept to execution and driving outcomes

Knowledge/ Experience

• Minimum 8+, ideally 10+ years’ experience in a related role with extensive experience in business project management.
• Thorough understanding of project/program management techniques and methods
• Successful track record in leading change management, establishing & executing program governance
• Demonstrated ability to synthesize insights and prioritize and influence actions in a highly matrixed, large corporate environment
• Must possess strong communication skills to interact effectively with various stakeholders such as sponsors, senior management, project managers, project team members, and other program stakeholders Must have an experience of complex project management
• Must be strong in managing program’s scope, time, cost, quality, resources, communication, risk and integration/change management aspects
• Consistently demonstrates clear and concise written and verbal communication
• Experienced influencer of outcomes
• Bachelor’s degree required
• Fluency in English
• Program management qualifications preferred but not essential
• Experience and knowledge across components of transaction banking solutions preferred (e.g. operations, client delivery, technology, relationship management, and/or business management)

Competencies:

• Strong relationship development skills and ability to build personal credibility to influence key stakeholders across the organization
• Innovative mindset to be open to new ideas, new ways of doing things, including being curious, flexible, and courageous.
• Great analytical skills to prioritize opportunities, quickly distill complexity, draw conclusions, and communicate data-driven findings
• Digital and Transformation mindset with “execution spirit” and entrepreneurial skills; “Gets things done”
• An influencer who communicates clearly and frequently to both technical and non-technical business leaders

Why Us:

• Chance to be part of a changing business environment undertaking a Digital First approach
• Opportunity to work and influence senior-most leaders, decision makers in Citi's Transaction Banking business
• Be part of a leading bank with one of the biggest networks with focus on talent and mobility
• Be able to own and independently drive portfolios/ projects
• Be part of a dynamic and diverse team with innovation/ automation at the forefront

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