Digital Product Management Senior Analyst

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and, in our clients’, best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

About Our Team:

The US Personal Bank Technology space is home to deeply talented colleagues that work to design, build and test customer products and platforms end-to-end. They not only scale and mature solutions to acquire and grow our customer base, but they also support platforms and frameworks, champion engineering excellence and enhance the customer digital experience around partnerships, servicing, lending, marketing rewards, and offers and payments.

As a Digital Product Management Senior Analyst, you will be working on theAcquisitions team. In this role, you will apply your in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. You will also integrate subject matter and industry expertise within a defined area. This will requires your in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business, while evaluating moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.

Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Having strong communication and diplomacy skills are required. You will regularly assume an informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Owns the working backwards documents for feature releases i.e. Product release doc, Press Release, FAQs

• Makes use of research, user studies, metrics and competitive analysis to understand the customer and business needs for a platform product

• Compares features for competitive review to inform prioritization within a product release

• Identifies innovations or performs “test and learn” experiments to create features that add more business and customer value for a platform product

• Participates with the business in customer research to inform priorities for platform product backlog.

• Contributes near-term input (quarterly) for the platform product portfolio and roadmap

• Facilitates trade-off decisions on platform product features

• Exhibits expertise within platform feature area and coordinates with interdependent teams.

• Has good awareness of platform feature health and delivers regular progress reports to stakeholders

• Identifies and communicates opportunities for improvement with peers and stakeholders

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Ensures appropriate backlog depth for continuous development

• Determines release targets for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Helps define business, customer and platform use cases and requirements

• Ensures features meet backlog entrance criteria

• Creates user stories and system interaction diagrams for platform feature solution

• Hosts user story grooming sessions

• Informs the design of the user experience i.e. wireframes and mock-ups

• Ensures appropriate backlog depth for continuous development

• Determines release targets for the platform and prioritizes assigned features according to business and platform value, adjusting throughout implementation as needed

• Continuously monitors feature development through maintaining bug catalogs at the feature level

• Reviews product demo with the development team and stakeholders against acceptance criteria for the feature set

• Prepares launches and monitors platform performance, adoption, and operational health for feature sets

• Identifies GTM plan with stakeholders for the feature set

• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and communicates to leadership

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of experience in Product Line Management or Strategic Planning roles, with a focus on wholistic digital solutions.

• 5+ years of experience collaborating with technology teams, including roles that required direct interaction with software developers and product owners.

• Excellent understanding of Customer Experience (CX) Principles and best practices for User Interface (UI) and User Experience (UX) Design.

• Ability to craft comprehensive business cases, including financial modeling and setting up Key Performance Indicators (KPIs).

• Proven experience in End-to-End Digital Product Management using Agile Methodologies and familiar with digital tools such as JIRA & Confluence for project tracking and collaboration.

• Hands-on experience with the End-to-End Implementation of Digital Experiences, from ideation to delivery, including business case creation, stakeholder alignment, requirements definition, legal and compliance reviews, and execution.

• A strong track record of delivering high-quality technology products or services in a fast-paced, growth-driven environment where priorities change rapidly.

• Ability to maintain a balance between strategic vision and tactical execution, with skills in leveraging data-driven insights to inform product decisions.

• Proven experience managing the lifecycle of software or technology products, including requirements definition, customer insights gathering, and roadmap development.

• Demonstrated skills in building and leading cross-functional teams to deliver on complex product initiatives.

• Familiarity with both Front-End Technologies and Back-End Architecture for payments systems.

• Experience working with vendor risk management and business risk assessment, including collaboration with Risk and Control teams.

• A self-starter who can set clear goals, develop strategies, and execute with minimal oversight.

Education:

Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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