Infrastructure Senior Tech Analyst - C12 - IRVING

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with ServiceNow, RLM , and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

This is a dual role combining build engineering/release management and devops responsibilities as well.

Responsibilities:

• Identify and manage interdependencies between models in a release, ensuring smooth and timely deployments
• Drive Root Cause Analysis (RCA) post restoration of service
• Design and create automation of repetitive tasks
• Participate in continuous improvement initiatives for infrastructure operations and DevOps pipelines.
• Collaborate with the Technology infrastructure team to ensure compliance with security protocols and coordinate infrastructure security efforts .
• Interface with procurement and finance teams to source hardware/software, ensuring delivery within scope, time and budget
• Estimate workload and resource needs for DevOps and infrastructure tasks, driving timely and budget-conscious delivery
• Collaborate with security teams to manage infrastructure security.
• Contribute to process improvement initiatives focused on automation, stability, and operational excellence.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8-10 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline
• Experience in a Financial Services or large complex and/or global environment preferred
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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