IT Project Sr Tech Lead, Control Room Management - SVP - IRVING

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving, project management and centralized task coordination to Citi’s Strategic Ledger Transformation program.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Control Room Management role is part of the Testing Deployment & Environment Management horizontal service of offerings for the Strategic Ledger Transformation program. This is a critical role in coordinating day-to-day execution of technology tasks in support of various program activities such as testing, release management, environment management, production cutovers etc. The Control Room service operates on a ‘follow the sun’ model and is currently 24x5 and is expected to be 24x7 in future.

What you’ll do

In this role, you will be responsible for:

• Leading day-to-day execution of technology WBS tasks required for various program activities.
• Ensuring Control Room resources are on the same page while managing multiple activities in different environments. This will require coordinating activities during multiple shifts in the US.
• Working closely with counterparts in Europe and in India to enable seamless handoff of task-level activities and status.
• Leading daily checkpoint calls to provide operational level status to program stakeholders.
• Communicating status emails and notifications to stakeholders regarding planned activities and unplanned events.
• Facilitating creation of JIRA tickets and Oracle Service Requests to track defects.
• Facilitating triage meetings for problem resolution as required.
• Adhering to enterprise standards and policies on release and change management.
• Understanding and implementing releases during the agreed-upon ‘green-zones’ or maintenance windows.
• Maintaining artifacts required for various tollgates required by program governance.

What we’ll need from you

• 15 + years experience in technology coordination and/or project management role.
• Expertise in managing large-scale technology releases and complex environment landscape. Demonstrated ability to build and execute intricate WBS and deployment plans.
• Experience with managing releases for Cloud transformation programs on platforms such as Oracle, Microsoft or Amazon.
• Expertise in Software Lifecycle Management, Waterfall and Agile methodologies.
• Demonstrated background in technology development and/or testing. 
• Experience with tools such as JIRA, Jenkins, TOSCA, Confluence, Zephyr and MS Project.
• Strong communication and presentation skills and experience in working with senior leaders. Expertise in managing multiple priorities and conflict management.
• Bachelor’s/University degree or equivalent experience, potentially Master’s degree.
• Experience with project management methodologies.

What we can offer you

This role offers an exciting opportunity to be at the heart of Citi’s financial transformation journey. Demonstrated success in this highly visible program will also provide multiple growth opportunities for talented and motivated individuals who seek a career in managing technology services.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Irving, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance plus bank holidays; increasing with tenure

• A discretional annual performance related bonus 
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program  
• Pension Plan 
• Paid Parental Leave 
• Special discounts for employees, family, and friends 
• Access to an array of learning and development resources 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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