Senior Data Analyst (Hybrid)

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The IT Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Description:

IT Sr. Data Analyst works with business, data governance and IT partners to understand the data needs and identifies and documents the requirements for the project efforts.  The BA/DA works closely with the identified business data owner/SMEs and performs his/her own research to understand the elements, performs data analysis, and gathers all necessary element attributes and performs any required mapping. The BA/DA serves as a requirement liaison between business and IT to ensure all questions are answered, requirements are clarified and necessary updates are captured.  The BA/DA supports the development and testing through requirement development and validation. The BA/DA reports team activities to project management, team management, functional experts, team members, and project stakeholders.  The resource will resolve cross-functional issues and involve appropriate functional units to ensure a seamless project implementation. 

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT

• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions

• Support system change processes from requirements through implementation and provide input based on analysis of information

• Consult with business clients to determine system functional specifications and provides user and operational support

• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment

• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of relevant experience

• Experience with projects relating to data management efforts including but not limited to the implementation of an Enterprise Data Model, Operational Data Store, Metadata Repository and Master Data Management

• Strong understanding of relational databases

• Experience performing extensive data mapping exercises and in-depth data analysis activities

• Strong ability to read/interpret complex SQL

• Experience eliciting requirements during real time collaborative sessions with stakeholders located in different geographic locations

• Strong interpersonal skills and techniques to solve dynamic problems; excellent teamwork skills

• Must have excellent written and verbal communication skills, along with strong consulting skills

• Experience identifying and implementing process improvement

• Solid skills effectively working multiple projects simultaneously in a cross-functional environment 

• Strong organizational skills and ability to influence team dynamics

• Proficiency in project management methods and techniques

• Ability to estimate work effort at project milestones for business/data analysis activities with progressively improved variance to actual effort as scope and requirements are refined

• Ability to research, classify, and prioritize business, user, functional and non-functional requirements

• Experience in varying SDLC methodologies especially Agile

• Self-motivated

• Detail oriented

• Must have experience working with Mainframe, Client/Server, Web, and system architecture

• Proficiency in MS Office (Word, Excel, Visio, PowerPoint) with extensive experience using Excel for data analysis

• Education:  Bachelor's Degree or Equivalent work experience

Successful Candidates MAY also have:

• Knowledge of Mortgage and Retail business

• Knowledge/experience using JIRA or similar requirement management tools

• Experience with the development and documentation of use cases and stories

• Previous programming experience

• Ability to read/interpret SAS code

• Good understanding of interface design patterns and concepts

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.