Sr. Product Manager (Underwriting Strategy & Technology Modernization) C14/SVP - Irving, TX

We are seeking a Sr. Product Manager to drive the end-to-end redesign of the underwriting lifecycle for a targeted client segment (e.g., Corporate, Commercial, Fis, etc.). This high impact role is responsible for reimagining how credit is assessed, structured, and delivered from initial intake and evaluation through decisioning, execution, and monitoring, by combining deep domain expertise with process optimization and technology innovation.  The successful candidate will lead strategic initiatives that modernize and standardize underwriting practices, with a focus on balancing risk discipline, client experience, regulatory compliance, and operational efficiency. This includes overseeing software development lifecycle, managing across problem definition, solution design, development, testing, and go to market strategies. 

The ideal candidate will have a deep understanding of global credit risk policies, a keen eye for process standardization, and a strong background in managing technology change. This is a high impact and hands on role requiring a detail-oriented mindset, an ability to navigate complex and sometimes conflicting regional nuances, and a drive to disrupt and innovate within a highly regulated environment. In this role, the individual will need to be capable of aligning business goals with regulatory and operational realities while fostering innovation and consistency across diverse markets.

Responsibilities:

• Underwriting Lifecycle Transformation:

  • Lead the design and implementation of a future-state underwriting model tailored to large and mid market corporate clients, across multiple sectors and geo

  • Enhance the full lifecycle – from client intake, risk evaluation, structuring, and approvals to post decisioning monitoring by embedding policy, data and technology upgrades

  • Identify friction points and reimagine workflows to improve speed to decision, risk precision and client experience

• Policy Modernization and Risk Frameworks

  • Review and enhance credit policies and decisioning models to reflect the complexity of corporate structures, intercompany risk and multi jurisdictional credit obligations

  • Standardize underwriting methodologies where appropriate while enabling adaptations for sector specific nuances

  • Drive Alignment with broader credit risk strategy, ensuring scalable governance and transparency decision-making processes

• Technology & Change Management

  • Oversee the design and delivery of underwriting technology solutions, including decisioning engines, workflow tools, data integration and monitoring platforms

  • Lead the full software development lifecycle in partnership with engineering, data and product teams to build adaptable, modular solutions

  • Champion automation, AI-driven insights and digitization to reduce manual effort, enhance analytics and improve auditability

• Go-To-Market Readiness

  • Define and execute go-to-market strategies for new credit risk technology solutions, including client and user onboarding plans

  • Lead local implementation efforts, ensuring regulatory teams are trained and prepared for new tools and process changes

  • Monitor adoption and effectiveness of new technology solutions, making data driven improvements as needed

• Operational Stability & Production Oversight

  • Ensure ongoing performance and stability of underwriting operations and credit systems

  • Lead production support to manage system incidents, ensure risk controls and maintain day to day operational continuity

  • Implement metrics, dashboards and escalation protocols to monitor effectiveness and rapidly address merging risks or bottlenecks

Qualifications

• 8+ Years of experience in corporate credit, underwriting, risk strategy, product management, and/or transformation within commercial or institutional banking  

• Strong working knowledge of credit policy frameworks

• Proven track record of leading technology driven credit risk management initiatives, including experience with SDLC and software implementation

• Expertise in change management and the ability to drive transformation in complex, highly regulated environment

• Strong analytical skills with the ability to synthesize complex regulatory requirements intro actionable technology and process solutions

• Exceptional communication skills with the ability to influence senior stakeholders, risk managers, and cross-functional teams

• Experience managing global teams and working across multiple regulatory jurisdictions

• A mindset for innovation and disruption constantly seeking new ways to optimize compliance while maintaining business agility

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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