Turkey Identity and Access Management ISA Service Delivery Team Lead

Job Background:

The Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) is a global organization within Citi with 600+ employees located across the globe; IAM ISA Service Delivery has 200+ colleagues locally and manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM ISA SD works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Job Purpose:

Manage a portfolio of applications and lead a team who develop and/or execute security solutions for multiple functional areas. Responsible for volume, quality, and timeliness of service deliver for managed portfolio.    Provide security oversight for new systems and major system releases by reviewing system security capabilities, recommending improvements, and approving designs as part of the system development lifecycle.  Identify the need for and develop new and improved procedures and process control manuals.  Full people management responsibility, ensuring motivation and development of the team.

Key Responsibilities:

• Develop and drive a high-performance team by recruiting the right skills sets for the team and conducting regular one-on-one meetings with each full-time staff member, ensure appropriate training is provided to the team, encourage personal development plans and deliver specific ongoing feedback at every opportunity.
• Assist the Site Head to ensure that all management related tasks are executed in the managed team in accordance with Citi policies and procedures, complying with statutory regulations and laws (e.g. recruitment, work orders, managing performance, etc.).
• Analyse IAM ISA SD Service Catalogue requirements for Citi’s global customer base within established support thresholds.
• Implement established procedures, policies and audit guidelines defined by the IAM ISA SD organization.
• Develop appropriate security solutions compliant with security policy by leveraging knowledge of applicable technical platforms and business processes.
• Implement established security procedures within the framework of specific system assignments, focusing on the full scope of IAM ISA SD Service Catalogue requirements for simple thru complex, multi-tiered applications.
• Utilize key information security administration tools.
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level.
• Manage risk and risk controls by analyzing the root cause of security issues, impact to business, and required corrective actions. Interface with business managers, end-users, and technical staff for provisioning access while exercising independent judgment in analyzing, configuring, troubleshooting and fulfilling required security solutions including permissions and entitlements for trouble tickets. 
• Execute client interactions, either by phone or email, with clear, concise terms while adhering to the IAM ISA SD Customer Service Guidelines.
• Support complex bulk customer requests for comparable granting of entitlements.
• Collect and analyze evidence to coordinate with internal/external compliance and auditing agencies / officials.
• Assemble facts and input for escalation issues to be submitted to senior team members when necessary
• Create, maintain, and perform annual review of PCM documents associated with specific systems assigned.
• Maintain excellent availability to achieve strong results.
• Ensure maintenance of established access is kept up to date and active.
• Collaborate with IAM ISA SD Risk & Control to develop and implement strategies to identify and mitigate risk within IAM ISA SD.
• Partner with Regional Site leadership to ensure Operational needs are met for Risk & Control, Reengineering, Employee Engagement and financial controls.
• Assist the Site Head to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives
• Execute on continuous improvement/optimization efforts of existing processes and procedures
• Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
• Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head.

Development Value:

This role will provide opportunities to deepen the knowledge of the special characteristics of a global team within a multinational company. This role also provides opportunity to develop the individual’s project management skills, to plan and get prepared for the upcoming milestones which effect the team’s daily operation.

Knowledge and Experience:

4+ years’ experience in Identity and Access Management environment (ISA provisioning, compliance reviews, incident/change management handling security engineering or related IS field) is an advantage.

Technical experience in security administration supporting a large user environment

Solid understanding of industry standard security practices desirable

Good command of English language (both verbal and written) as role requires team representation in global environment

Qualifications:

• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience
• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage

Skills:

• Ability to work independently and without any influence from manager.
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Strong people management skills focusing on development and growth of team.
• Analytical and detail oriented;
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Strong communications skills

Competencies:

• Leadership
• Operational Effectiveness
• Customer Orientation
• Proactive problem solving attitude

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