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Fraud Operations Senior Group Manager - C15

Job Req ID 25854267 Location(s) Jacksonville, Florida; San Antonio, Texas; O'Fallon, Missouri; Meridian, Idaho; Tampa, Florida; Florence, Kentucky; Johnson City, Tennessee; Sioux Falls, South Dakota; Irving, Texas; Tucson, Arizona Job Type Hybrid Job Category Operations - Management Operations

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The Fraud Ops Sr Group Mgr manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities.

Responsibilities:

Manages business planning initiatives for a large functional area
Ensures that Ops organization is defining and implementing systems that are aligned with business strategy and goal
Accountable for end results, budgeting, planning, policy formulation and significant contribution to future strategy of the group
Performs cross family management duties
Collaborates on medium to long-term planning for broad issues affecting the business
Resolves issues referred by subordinate managers and staff
Manages resource supply and demand; may include hiring, staffing and maintaining a diverse and effective workforce
Serves as Internally recognized Ops subject matter expert that influences the way things are done
Applies broad and comprehensive understanding in multiple functional areas as well as underlying business values
Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions
Establishes strategic plans for the function
Demonstrates thorough knowledge of how own function integrates within the overall organization to contribute to achieving business goals
Requires a good working knowledge of the industry
Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations
Draws on diverse range of internal and external sources
Influences and negotiates with senior leaders (across functions); may communicate with external parties
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

15+ years of experience, including 8-10+ years' managerial experience
People management
Problem solving, influencing, communication and analytical skills

Education:

Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Management Operations

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Job Family:

Management Leadership

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 15, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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