SVP, Compliance Business Control Group Manager

The Compliance Business Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. This role is a First Line of Defense function supporting US Personal Banking Customer Service.

Responsibilities:

• Oversees the building and maintaining the control/audit function working across a region/business
• Leads team to develop process improvements and value for end users via control team.
• Responsible for strategic planning, budgeting and policy formulation for the group including capacity planning and team development.
• Responsible for interaction and thought leadership in working with both Internal Audit and External regulators, and ownership of quarter end control results reviews with Collections Leadership and Business Partners.
• Responsible for change control process oversight for Collections and Recovery as well as oversight for multiple quality monitoring/quality control work.
• Collaborate on changes and to internal and regulatory policies as well oversight for Compliance monitoring and testing.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Oversees a team of Issue Coordinators who each have a team of Issue Managers.

Qualifications:

• Experience in risk management with a specific focus on identification and remediation of operational and compliance risk
• Knowledge of Operational Risk Management policies and an understanding of OCC Heightened Standards
• Practical experience performing risk control self assessments
• 10+ years of prior experience in regulatory compliance related work – Internal Audit, Risk management, Internal Procedures and Controls required
• Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation
• Exemplary thought leadership skills; able to build and lead strategic initiatives
• Excellent relationship management skills
• History of interactions with both Internal and External Regulators

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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