MY CTSM KL - Billing Securities & Derivative Senior Analyst ( Hybrid)

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks.  We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning.  You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services(SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

The Billing Securities & Derivatives Senior Analyst role is an intermediate level position responsible for processing Billing process for Apac regions. The overall objective of this role is to facilitate end to end Billing process and ensure accurateness invoicing as per the SLA.

Responsibilities:

• Perform end-to-end Billing process and implement control functions to ensure correct invoicing within the specified SLA

• Provide timely and accurate delivery of bills, MIS, procedures, charge tables, logs, etc to fulfil its internal and external obligations

• Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery.

• Participate in system and client testing to implement global strategy and fulfil business needs.

• Work with Branches in evaluating client's needs and proposing solutions to implement new business deals.

• Work with Customer Service Officer and internal parties to investigate and resolve customer queries and issues ensuring customer satisfaction.

• Initiate and streamline process relating to controls, productivity and regional service enhancements including workflow and procedures

• Identify and resolve business/technical issues together with branches and system support group.

• Ensure effective controls and compliance

• Adhere to corporate policies and participate in self-assessment, quality reviews and audit and recommend solutions for potential risks and issues

• Support and participate in User Acceptance Test for enhancements and new initiatives

• Act as back-up if needed

Qualifications:

• Bachelor's degree/University degree or equivalent experience

• 2 years experience in operations preferred. Experience in billing processing, securities operations, banking, or customer service will be an added advantage

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required..

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

------------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Most Relevant Skills

------------------------------------------------------

Other Relevant Skills

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.