Treasury & Trade Solutions (TTS) Senior Network Solutions Program Manager, Senior Vice President (Hybrid)

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in relationship management, risk management, and third-party management to Citi’s Network Solutions team.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management. TTS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth.

Global Payments is a key strength and differentiator for TTS and Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi’s P&R business market leading and amongst the largest in the industry. The Global Payments business is comprised of globally centralised WorldLink payments business, in-country Cross-border Funds Transfer (CBFT) business, and domestic payments business, amongst a few others.

This role will also be the Third Party Risk Officer (TPO) for TTS FMIs and agent banks aligned to the Third Party Management Policy and Services’ Third Party Management program. They will provide oversight of third party risk and robust execution of third party controls for these type of third parties including giving guidance on risk assessments, controls and closing gaps across all stages of the lifecycles. The third party risk officer will work with Product and Cluster teams to ensure appropriate execution of third party controls and drive compliance with all applicable regulations, policies, and law in alignment with the direction provided by the Enterprise and Services Third Party Risk Management teams.

In addition he/she will be responsible for managing, developing, and commercializing the core underlying network infrastructure and capabilities of both in-country network capabilities and cross-border capability globally and driving the commercialization of our network capability.

What you’ll do:

The role requires the individual to work across TTS functional partners, branches, Global Payments product, and external partners such as agent banks and Financial Market Infrastructures (FMI). Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in different geographies and functional areas, often at a senior level and occasional external clients. Accountable for significant business risk and controls or authoritative advice regarding the operations of the network. Candidate is also responsible for all critical agent banks and FMIs (Financial Market Infrastructure).

• Systemise the existing network providers in logical categories across Global Payments to develop the network ecosystem through working across the entire front and middle office of the organization and with senior management in multiple functional areas and products.
• Drive Agent Bank and FMI Third Party target state approach representing TTS in the Enterprise context, i.e. overseeing the launch and completion of FMI and Agent Bank existing and incremental controls, managing the overall ongoing FMI and Agent Bank inventory data and risk assessments across portfolio including contracting requirements.
• Produce governance forum materials covering key Agent Bank and FMI risk topics, identifying risk themes, escalation topics and provide summarizing Risk appetite, metrics, trends, Operational Risk Events (OREs), Issues, Managers Control Assessment (MCA) etc..
• Act as the third-party risk management subject matter expert supporting agent bank and FMI BAOs in TPM process across lifecycle phases, in particular, providing guidance and support in the identification of risks, design and completion of controls to mitigate TPM risks and appropriate escalation aligned with Services’ TPM program and Enterprise TPM procedures.
• Proactively manages the risk of their agent bank and FMI third party portfolio by working with their Business Activity Owners to ensure adequate and timely complete of  inherent Risk Assessment for new third parties and ongoing monitoring of third-party controls including but not limited to Due Diligence Questionnaires (DDQ); compliance assessments, information security, exit strategies, financial reviews, continuity of business, credit risk, contract reviews, etc..
• Review, assess and action results of TPM assessments and controls. Own and lead remediation in conjunction with BAOs of any issues or gaps identified from ongoing monitoring or due diligence controls.
• Define risk mitigation strategies and risk exceptions based on the business’ risk appetite.
• As appropriate, interact with larger Services Third Party community for best practices.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Build relationships with all product and functional partners to identify the improvement area and participate in defining the execution plan; set network optimization goal and lead the execution.
• Build the business case for initiatives and champion network innovation; lead periodic activities such as branch and agent bank re-pricing/up-pricing.
• Report on the network progress in scorecard and capture the insights as part of the network knowledge management.

What we’ll need from you:

• Significant direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management with strong understanding of operational and compliance risk and working and high level of knowledge of banking regulations, as well as local regulations.
• Experience in third party risk, vendor management and risk & controls processes or similar function,
• Strong planning and organising skills with the ability to manage and prioritise responsibilities through the effective use of time management and organisational techniques.
• Energetic with a proven record for risk management innovation, design, and technology with proven success implementing large-scale initiatives.
• Strong track record of results delivery, execution focus with the ability to work as a team, communicate well both written and orally, and multitask on multiple projects at a time.
• Strong research skills coupled with an ability to quickly and accurately analyse information, draw conclusions and present data-driven findings in written and oral presentation formats.

What we can offer you:

This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations and extensive network relationship building. Every day there will be new business challenges that will help you develop new skills that can drive your career.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretional annual performance related bonus. 
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.  
• Pension Plan. 
• Paid Parental Leave. 
• Special discounts for employees, family, and friends. 
• Access to an array of learning and development resources. 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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