Banamex Dialer Analyst 1- C09

The Workforce Cap Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Produces daily and monthly reporting using appropriate systems.
• Adds/ Modifies those reports doing changes when needed.
• Standardizes and optimizes MIS processes. Documents reporting processes.
• Guarantees a high quality of the MIS to fulfill business needs.
• Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles.
• Makes evaluative judgments based on the analysis of factual information.
• Limited but direct impact on the business through the quality of the tasks/services provided.
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Basic analysis and reporting skills Basic level experience in a related role (combination of education/experience).

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Actividades a realizar:

Analizar el volumen de llamadas en tiempo real que se asignan a ejecutivos de cobranza

Requisitos:

Manejo de bases de datos y análisis de información

Access y Excel intermedio/Avanzado

Análisis general para toma de decisiones

Opcional Manejo de SQL Server -

Opcional Conocimiento en Marcador Predictivo

Conocimientos del área de cobranza

Disponibilidad para laborar de lunes a domingo

La ventana de atención de la grupal es de 7:30 am a 10:00 pm

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