Applications Support Sr. Analyst - C12 - MISSISSAUGA

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The Applications Support Sr. Analyst provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Oversees process for technical issue escalation; prioritizes technical issue resolution.

• Ensures resource gaps are addressed as a priority to avoid business service disruption.

• Oversees resolution of major system outages ensuring communication to interested parties.

• Start of day checks, continuous monitoring, and regional handover.

• Perform same day risk reconciliations.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Provides technical oversight across systems and applications; leverages skills across apps support area.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Applies good understanding of concepts and procedures within own apps support area to resolve issues.

• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

• Responsible for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the apps support area; influences resource planning.

• Participate in application releases, from development, testing and deployment into production.

• Perform post release checkouts after application releases and infrastructure updates.

• Develop and maintain technical support documentation.

• Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years experience in an Applications Support role / experience.

• Experience with real-time monitoring systems

• Experience with CI/CD and configuration management preferred

• Experience working with databases such as Oracle and MongoDB preferred

• Experience writing code in Java, Python, Go or similar, and desire to build on these skills preferred

• Experience with Observability and Alerting at scale preferred

• Working knowledge of Generative AI with LLM preferred

• Consistently demonstrates clear and concise written and verbal communication skills

• Must show confidence in all communications so that key stake holders are not doubtful of the information being communicated

• Effective prioritization skills and high energy.

• Good interpersonal and communication skills, great teammate

• Issue tracking and reporting using tools

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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