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Head of instructional design

Job Req ID 25884073 Location(s) Mississauga, Canada Job Type Hybrid Job Category Human Resources

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The Learning Design & Dev Grp Mgr is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

Leverages knowledge and experience to manage processes that improve organizational effectiveness globally.
Collaborates with team members to ensure successful completion of work across the team globally.
Accountable for the design and development leading edge learning solutions in line with the L&D strategy
Proactively identifies, scopes and prioritizes the L&D opportunities to support business achievement
Provides success criteria and total solutions blueprint for each initiative
Validates the L&D solutions with the Learning Advisor and the relevant team members
Advises on build or buy process for new solutions, including the repurposing of existing tools
Maintains the integrity of solutions through continuous review and retirement of products as appropriate
Cultivates and maintain trusted partnership with connected to Learning
Stays informed on market trends (both learning and financial industry) and employee best in class solutions to provide performance support
Leads a team of designer professionals
Maintains external network to stay informed on future of learning and implement that within Citi
Manages design budget for their group
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

10+ years of experience
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Self-motivated and detail oriented

Education:

Bachelor’s/University degree, Master’s degree preferred

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Job Family Group:

Human Resources

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Job Family:

Talent, Development, Learning & Engagement

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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