Banamex NTE Responsable de Minisucursal 7931 TORRE CIVICA

The Assistant Branch Manager is an entry level managerial position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team. The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients.

Responsibilities:

• Provide banking service to customers according to the current branch processes and procedures
• Assist in creating an environment in which sales, service and operation employees and segment partners excel
• Support portfolio growth and develop talent by coaching tellers to identify referral opportunities and perform sales/referral activities
• Find solution to follow up disputed questions or customer’s complaint
• Participate in vault opening/closure, register procedures and completion of all related documents
• Inform and educate customers about banking products and services, remote channels, and mobile banking.
• Ensure compliance to operational goals, security procedures and risk requirements in accordance with existing procedures/processes
• Responsible for assisting in managerial responsibilities
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Previous relevant experience
• Previous experience in banking and management required
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's Degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.