End User Computing (EUC) Champion, VP

Description

The Client organization is dedicated to empowering our clients' growth by deeply understanding and anticipating their needs and by harnessing the full power of Citi. The organization takes a firmwide view of our client strategy, segmentation and coverage model to ensure every client receives the same high-quality coverage and delivery of services from every part of Citi.

The Client Organization EUC/ITeSS Champion provides strategic oversight, guidance and support related to End User Computing (EUC) and IT Enabled Smart Solutions (ITeSS) policy compliance, execution, and maintenance across the Client Organization globally. The individual should possess an in-depth understanding of EUCs/ITeSS use cases and Operational Risk management, with a good understanding of the financial industry.

This role will have responsibility for supporting all aspects, phases and strategy related to the EUC/ITeSS Framework and end-to-end EUC/ITeSS lifecycle. The role requires a broad and comprehensive understanding of policies, systems, and practices relevant to the Client Organization, as well as practical experience with multiple business cycles.  This role is global in nature and will support and partner with various cross functional stakeholders including Finance, Technology, Risk, EUC Enterprise Governance Team, Business Managers, Independent Compliance Risk Management, and Internal Audit. Excellent communication skills are required to influence a wide range of audiences.

This is an exciting opportunity for a practically minded professional with a solid understanding of EUC & ITeSS risk controls and a keen interest to make a difference in a fast paced and many times uncertain environment.

Mumbai - India, Tampa – United States

Key responsibilities include:

• EUC Champion to provide oversight, guidance, and support for Client Organization EUC/ITeSS governance, including principles, policies, standards, procedures, and best practices related to identification, registration, assessment, maintenance, monitoring, and risk reduction/retirement.
• Partner effectively across the firm with key teams to drive the tools and capabilities including EUC/ITeSS Inventory management and workflow system capabilities to ensure simplified and consistent tools and capabilities supporting the EUC and ITeSS Lifecycle.

• Point-of-Contact and Coordinator for a wide range of EUC/ITeSS related initiatives, projects and deliverables, especially those related to Regulator requests/requirements as well as internal First, Second and Third Lines of Defense challenges and audits.
• Administer First Line of Defense Credible challenge of EUC/ITeSS use case/tool.
• Disseminate EUC/ITeSS guidance as shared by the EUC Enterprise Governance Team
• Perform oversight of adoption of EUC/ITeSS GPMPs and provide information to support monitoring of EUC/ITeSS controls in alignment with the MCA ARCM requirements.
• Drive function level engagement on tooling implementation and enhancements, testing, and training.
• Measure Policy adherence and remedial action associated with Policy adherence.
• Partner with all Lines of Defense to ensure controls relating to EUCs/ITeSS use cases/tools are operating effectively.
• Engage with leaders and key stakeholders to drive and ensure the EUC agenda progress.

• Responsible for supporting Accountable Business Owners (ABOs) and EUC Owners with adherence to the EUC Policy

• Perform in-business Quality Assurance reviews of EUCs/ITeSS use cases/tools.
• Help facilitate Second and Third-Line business monitoring and periodic reviews.
• Assist with the execution of Transformation related deliverables, including reviewing, assessing supporting documentation, and engaging risk partners across all the lines of defense.
• Engage in strategic initiatives, including collaboration with key stakeholders and risk partners across all the lines of defense.
• Provide risk and control guidance in accordance with Enterprise Risk Management Framework
• This is a global role that will work with senior Client leaders and their teams across all jurisdictions as well as interface with other businesses and functions as well all lines of defense.

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Key responsibilities include:

  Skills:

• Strong understanding of an Enterprise Risk Management Framework and of the EUC Governance Framework for Citi.
• Extensive knowledge of, and experience with, Citi’s End User Computing and IT Enabled Smart Solutions (ITeSS) Policies, Standards and Procedures, as well as EUC Governance Programs and related support & guidance teams.
• Demonstrated excellence at collaborating with colleagues and stakeholders to both guide and ensure EUC/ITeSS policy compliance and best practices.
• Desire and Ability to be point of contact for stakeholders – identifying and understanding needs to drive decision- making/resolution in a collaborative approach which includes vetting/troubleshooting.
• Robust understanding of an effective control environment, including control design and operating effectiveness.
• Strong problem-solving skills; comfortable tackling complex problems by breaking down into manageable portions.
• Ability to work in a fast-paced, dynamic, and global environment, including strong communication, facilitation, and consensus-building skills.
• Detailed oriented, including strong organization and project management skills to meet strict deadlines.
• Must be flexible to adapt to the changing needs of the organization during the different phases of Citi’s Transformation.
• Demonstrated ability to be detail-oriented and manage multiple competing priorities including emerging risks to deliver solutions in an effective control environment.

Other Qualifications:

• 10 years of relevant experience. Experience in Risk and Control, 2nd line Testing or Audit roles is a plus
• Bachelor’s/University degree or equivalent experience
• Understanding of business and technology tools expertise related to enterprise controls and control automation oversight in financial or similar firms?
• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Proven experience in independently handling enhancement projects and interacting with teams across all lines of defense globally
• Must be a self-starter, flexible, innovative, and adaptive
• Proven ability to work in high-pressure, time-sensitive environment
• Ability to work collaboratively and independently, ability to navigate a complex organization
• A proactive and “no surprises” approach in communicating issues
• Excellent written and verbal communication skills
• Strong Excel & PowerPoint skills

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