ICM In-Business Quality Assurance - Real Estate and Structured Credit Underwriting (C13 – VP)

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring and reporting for wholesale credit businesses across the enterprise. In-Business Quality Assurance is an integral part of the ICM organization. 

The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. ICM uses the results of the quality assurance reviews to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results help management identify control and operational weaknesses, risks associated with the credit processes, training needs, and process deficiencies.

The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) providing feedback, insight, and observations on any deficiency and areas of improvement, engaging with the management of the respective business area, Independent Risk, and critical partner stakeholders and regulators.

This role reports directly to the Quality Assurance Head – Real Estate and Structured Credit Underwriting.

Key Responsibilities

• Support the QA Head of Real Estate and Structured Credit Underwriting in discussions to define the Quality Assurance function and Reviews across ICM coverage universe
• Provide effective credible challenge during QARs to Business Region Heads and Portfolio Managers, with respect to credit memorandums and associated process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
• Provide support to ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework
• Under the supervision of the Quality Assurance Head – Real Estate and Structured Credit Underwriting, support the execution of the following:

• Consistent and objective assessments during QARs and subsequent follow-up on corrective actions that were raised during QARs 
• Sustainability testing of corrective actions resulting from issues raised by Internal Audit or Regulators
• Synthesis and preparation of Quality Assurance Reports to ICM business management that communicate and measure results and identify negative trends and potential solutions

• Support the In-Business QA function in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
• Support the QA Head of Real Estate and Structured Credit Underwriting to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
• Support the Global Head of WCR In-Business QA on internal projects and initiatives
• Support ICM Voice of the Employee (VOE) initiatives
• Proven culture carrier 
• Travel (less than 10%)

Qualifications/Experience

Credit / Counterparty Credit / Quality Assurance / Internal Audit:

• Demonstrable quality control / quality assurance experience, including 5 - 7  years in banking, credit risk management, credit risk internal audit, loan review or quality assurance function at a large financial institution, established rating agency, or equivalent
• Familiarity with risk management and controls frameworks related to credit risk management or another financial risk discipline
• Ability to understand policies and procedures and execute change seamlessly

• Understanding of complex counterparty credit product structures, and ideally versed in securitization and credit financing products such as ABS, CLOs, TRS and Commercial Real Estate, etc.
• Background on core credit analysis and underwriting for large corporate and finance industries and awareness of risks and controls associated with credit approvals

Leadership

• Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
• Assists colleagues in identifying stretch opportunities to elevate individual and team performance and recognizes individuals based on performance
• Proven culture carrier 

Competencies

• Strong organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little supervision
• Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
• Excellent written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
• Ideally, experience in preparing presentations for senior stakeholders

Technical

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
• Data analysis skills are desirable

Qualifications

• BA/BSc or higher degree in Business (MBA), or any other related subject

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