KYC Operations Analyst 2 - C10 - MUMBAI

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Develop, maintain, and optimize dashboards, trackers, and reports to support operational decision-making and regulatory compliance.
• Collaborate with KYC subject matter experts, operations teams, and compliance partners to map current processes, identify pain points, and design improved workflows.
• Prepare and deliver business presentations, process documentation, and project updates to senior leadership, ensuring clarity and actionable insights.
• Support the implementation of Lean, Six Sigma, and other process excellence methodologies to drive continuous improvement and operational excellence.
• Monitor process performance metrics (KPIs), analyze trends, and recommend corrective actions to ensure compliance with internal and external standards.
• Act as a subject matter expert for automation and process optimization within the KYC EMEA team, providing guidance and training as needed.
• Ensure all automation and process changes adhere to Citi’s risk management, compliance, and data governance frameworks.
• Maintain up-to-date documentation of processes, workflows, and automation logic for audit and knowledge transfer purposes.

Qualifications:

• Bachelor’s/University degree or equivalent experience in a relevant.
• 4-6 years of experience in process excellence, automation, or operations roles within banking, financial services, BPO, or consulting environments.
• Proven expertise in VBA macros / MS Access, Power Query, and advanced Excel functions; hands-on experience automating complex workflows.
• Strong analytical and problem-solving skills, with the ability to break down complex processes and recommend practical solutions.
• Experience in preparing business presentations (PowerPoint) and communicating technical concepts to non-technical stakeholders
• Familiarity with Lean, Six Sigma, or other process improvement methodologies (certification is plus).
• Ability to work independently as an individual contributor, manage multiple priorities, and deliver results under tight deadlines.

Education:

• Bachelor's degree/University degree or equivalent experience

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