KYC Operations Intmd Analyst - C11 - MUMBAI

The SMB KYC Ops is an AML/KYC support and control function within the ISG O&T group responsible for the due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.

Job Background/context: Citi AML/KYC policy requires due diligence to be conducted for every Customers of Citi.  This Due Diligence is to be performed for all new and existing customers. The Due Diligence is documented on Customer Acquisition Due Diligence (KYC RECORD) form. The KYC RECORD Document outlines important information about the customer’s KYC profile. 

The candidate will be responsible for managing the population, checking and maintaining the SLAs pertaining to the KYC records submitted by KYC maker for accuracy and adherence to Global KYC policy and local requirements.

Key Responsibilities

Organizational

• Support Operations Head, stakeholders, and lead case managers in the completion of KYC records.

• Support Ops Manager in the performance appraisals process for junior staff and assess their developmental needs

• Develop coverage/succession plan for out of office/ holidays and vacation scenarios

• Provide continuous support for SMB KYC Ops colleagues, RMs, Sales Assistants in KYC related questions

Operational

• Responsible for the execution/completion and monitoring of KYC Records assigned to the pod and quality control of the completed KYC Records

• Responsible for productivity, first time pass rate and growth of case managers, within defined SLA, and capturing rejection reasons appropriately in the workflow tool

• Meet Case Managers on daily basis to discuss WIP KYC records and provide constructive feedback to improve the overall quality of the KYC records

• Acts as expediter for chasing up 1st level and 2nd level escalations within the KYC Ops organization

• Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary

• Act as the country coordinator (or participate actively when the case manager is the country coordinator – a) coordinate and conduct periodic country calls; b) liaise with compliance; c) be the primary contact for country management of KYC related matters

• Monitor workflow database daily and ensure that various KYC activities are getting completed in-time and as expected

• Resolve any issues in performance or in quality of KYC records and escalate to stakeholders / Operations Head wherever necessary

• Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure KYC record progress and approval on time

• Conduct calibration sessions to standardize knowledge across stakeholders and Operations

• Review/implement feedback from Compliance and Quality team (as applicable) to ensure continuous improvements

• Review the Post execution quality review findings on time and ensure to maintain 90% post execution quality review (PEQR) each month

• Ensure KYC workflow tool is kept up to date, ensuring all mandatory fields, status and commentary reflect an accurate representation of the current status at all times

• As a Lead, liaise with Local Compliance to identify new local requirements or changes in local requirements

• Monitor and track KYC documentation completion to ensure minimal past dues

Communication / Reporting

• Manage upward communication – Huddle updates, escalations, issues/ concerns etc.

• Track and report time log (CMs and Case Researcher) daily

• Monitor operational metrics required for management level reporting

• Accurate time tracking in the PTS system

Knowledge/Experience:

• 6-8 years of work experience with basic understanding of relevant banking practices, corporate policies, and compliance requirements.

• Good command of reading and writing English.

• Co-operative, proactive with high sense of responsibility & teamwork

• Ability to work under pressure and in a volatile environment

• Attention to details with high accuracy in work; Strive for process improvement.

• Display the ability to prioritize effectively to meet routine processing deadlines

• Flexible enough to work as per Business timings.

• ACAMS certified (an advantage)

• Language proficiency in either Spanish, Dutch, French, German, Portuguese or Greek

Qualifications:

• Bachelor’s degree preferably in Business/Finance, Math, Economics, Engineering, or Law.

Skills:

• Proven ability to work independently and be self-starter

• Exceptional organization and process management ability

• Excellent technical skills including proficient working knowledge of Microsoft Office (Excel, Word, PowerPoint, etc.)

• Demonstrated ability to prioritize, multi-task and work within tight and changeable timeframe while still maintaining high level of accuracy

• Strong analytical skills and time management skills, excellent attention to details

• Excellent written and verbal communication skills and aptitude in communicating with senior management

• Ability to work with internal and external stakeholders (e.g. Clients, Coverage, Quality Assurance, Compliance) & partners (e.g. Training, Communications, Senior Management) to develop and execute on process enhancements and simplifications

• Demonstrated effectiveness process management – in particular target setting, prioritization and operational effectiveness

• Ability to work well under pressure and tight time frames

• MIS and metrics and efficiency analysis skills – ability to benchmark and track performance improvement

• Pro-active, flexible, have good organizational skills and must be team player.

• Ability to work in a dynamic environment

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