Officer – Business Analytics Intermediate Analyst – Voice of Client - C11 - Mumbai

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

In this role, you’re expected to:

The primary responsibilities of this role is to support our annual and real-time client feedback programs across the businesses, including Banking, Services and Markets:

• Provide program management and execution support to VOC Programs

• Support response data validation, timely release of reports, reports entitlement validation

• Support JIRA testing of VOC platform feature enhancements and work with technology team to implement the enhancement

• Support the setup of any new data feeds and analyze data from different sources

• Support on the users’ entitlement setting for VoC portals

• Continuously improve processes by exploring and evaluating new data sources, tools, and capabilities

• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years relevant experience

• Advanced process management skills, organized and detail oriented

• Curious about learning and developing new skillsets

• Positive outlook with a can-do mindset

Education:

• Bachelor’s/University degree, Master’s degree preferred

Global Benefits:

• We provide programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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