Program Management Lead - C13 - MUMBAI

The Program Management Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness.
There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Support leadership forums with data requirements to engage Businesses/Functions in the creation of roadmaps for executing the target state operating models.

• Analyze and support creation of required Policies and Governance documents to enhance guidance from Process Ownership and operationalization standpoint.

• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.

• Makes recommendations for training and development needs for the program.

• Ensures essential procedures are followed and contributes to defining standards.

• Define and implement metrics to measure success and effectiveness.

• Identify risks and define and implement controls.

• Perform analytics to define the appropriate approach and interact with stakeholders to obtain and implement relevant feedback

• Support team members to meet team objectives.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Requirements:

• Project Management

• MCA - Risk and Controls

• Internal Stakeholder Management

• Internal Client Management (Businesses/Functions)

• Structuring of Policy documents

• Reporting Management

• 10+ years of experience

• Influencing and negotiation skills with stakeholders.

Qualifications:

• 6-10 years of experience

• Negotiate skills with external parties.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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