WCR In-Business QA – Portfolio Lead Wealth – SVP

Institutional Credit Management’s (“ICM”) objective is to provide an integrated “end-to-end” credit underwriting, identification, measurement, management, monitoring for wholesale credit businesses across the enterprise. Wholesale Credit Risk (“WCR”) In-Business Quality Assurance (QA) is an integral part of the ICM organization.

WCR In-Business QA verifies that established standards and processes are followed and consistently applied. WCR and ICM Management utilize the results of quality assurance reviews (QARs) to assess the quality of the group's policies, procedures, programs, and practices as relates to the management of wholesale credit risk. The results enable management to identify risks associated with operational and control weaknesses, training needs, and process deficiencies.

The WCR Head of In-Business QA reports results of QARs providing feedback, insight, and observations on any deficiency and areas of improvement, engaging management of the respective WCR businesses and In-Business Credit Risk, Independent Risk, Banking & International Credit Review, Internal Audit and Regulators.

This role is based in Mumbai and reports to the In-Business QA Wealth Head.

Key responsibilities include:

• Lead the implementation and ongoing delivery of a robust Quality Assurance function for Wealth in accordance with the coverage universe.

• Ensure effective credible challenge to Business Heads and Portfolio Managers, as regards to credit reviews and process adherence weaknesses in such processes are identified and escalated as appropriate.

• Ensure wholesale credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite and all policies and processes established within the risk governance framework.

• Accountable for overseeing the entire review lifecycle for the Wealth QA entities ensuring execution of the following:

  • Consistent and objective assessments during QARs

  • Subsequent follow-up on corrective actions that were raised during QARs

  • Prepare Quality Assurance Reports to Senior Management that communicate and measure results and identify trends and remediations for gaps identified.

• Constant interaction with the respective senior management of Wealth, to ensure that quality assurance protocols are adequate for all portfolios.

• Provide oversight and guidance over the assessment of complex issues, structure potential solutions and drive effective resolution with stakeholders.

• Support in the establishment of WCR In-Business QA policies, procedures, risk assessment and controls to drive effective QA coverage and standards.

• Support the Wealth Head to stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings.

• Support the Head of Wholesale Lending Credit Risk In-Business QA on internal projects and initiatives.

Competencies:

• Strong Risk & Controls / Quality Assurance experience, including 8-10 years in banking, credit risk management, internal audit, loan review or quality assurance review function for Wholesale lending.

• Solid understanding of Wealth underwriting.

• Proficient understanding of policies and procedures with the ability to execute change seamlessly.

• Exceptional knowledge and experience on designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures.

• Knowledge of and adherence to the control environment including Quality Assurance.

• Significant experience in preparing presentations for seniors.

• Excellent interpersonal skills, with the ability to build relationships and exert influence with and without direct authority

• Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision

• Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority.

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills.

Qualifications:

• BA/BSc or higher degree in Business (MBA), or any other related subject.

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