CitiService Head for Commercial Cards - NEW YORK

Citi – Services

Services is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

Services is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.

Background

Services provides integrated cash management and trade finance services to multinational corporations, financial institutions, and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry's most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services. Services Operations provides the day-to-day processing and servicing needs of the Service Client base across 101 countries.

Position objective

Citi’s Commercial Cards supports over 25,000 card and 6 million card holders over 100 countries. As a leading global commercial card issuer Citi provides Travel, Purchase and Virtual cards solutions to institutional clients, including large and middle-market corporations, financial institutions and public sector entities. It has been recognized as a global market leader with the largest proprietary network in the industry supported by unrivalled card acceptance.

The Global Commercial Cards CitiService Head is part of the Payments CitiService Leadership team under Services Operations and is responsible for the day-to-day activities and strategic development of Client Services globally. Commercial Cards Citiservice has approximately 550 direct staff, ~200 vendor resources and responsible of a Financial budget of approximately 50 million dollars per year. The role will be responsible for developing a strategic platform and processes and support the increasing and expanding demands of the business.  In addition, this individual will also double hat as the CiiService Cluster head for North America and representing all the Payments CitiService products for this cluster.

Key responsibilities

•  Accountable for all client service activities by providing end-to-end oversight and responsibility, partner with local teams, and support the Wholesale Cards business that are performed across multiple Cash sites globally and work to constantly reengineer existing processes
• Executive decision maker for Wholesale Cards escalations and work towards a standardized process
• Develop the appropriate control in line with the risk appetite of the business and Payments CitiService
• Design and develop a scale strategy and design optimal workflows to drive efficiency and increase Client Satisfaction
• Manage and maintain group budget and financials and identify cost saving opportunities
• Drive implementation of new products and services that have significant value-add
• Manage relationships with Sales, Product, Implementations and Technology to address client needs and create system platform strategies
• Lead and develop people development initiatives that are aligned with the growth of the business including mobility, diversity, talent reviews, learning and development and performance management.
• Develop and monitor effective controls, compliance and continuity of business (COB) planning, Operational audits, corporate reviews and industry examinations in all departments
• Collaborate with the global team to constantly identify opportunities to increase volume and efficiency; maximize productivity; and improve audit reports and analysis
• Direct the execution and delivery global transformation initiatives, driving service and process consistency across the global footprint and simplify the business in order to best serve our clients

Profile

• Knowledge of Wholesale Cards Products and related Client Service and Middle Office business processes.
• Proven record of accomplishment in Operations process assessment and knowledge (including significant experience in identifying risks, control issues, implementing corrective actions and best practices)
• Strategic Business thinker with proven track record of transforming large organizations
• Experience in managing Client facing organizations in cards or other transactional banking product

Qualifications

• The role requires thoughtful and progressive leadership with an ability to communicate effectively and constructively at all levels
• Strategic Business thinker with global experience
• Highly developed problem analysis and solution skills
• Leadership and management of complex and global operational functions
• Strong organizational and follow-up skills and the ability to multitask effectively in a high-volume environment
• Strong influencing skills and ability to work in an environment where priorities are frequently changing
• Client relationship and solution skills
• Execution skills, seeks closure
• Strong interpersonal and communication skills with the ability to motivate and influence others
• Successful track record of developing long term strategic plans and delivering superior results
•  Successful history of working remotely with global colleagues and teams in matrix environment
• Compliance and regulatory experience (knowledge of client and transaction reporting)
• Bachelor’s Degree required MBA/CA would be preferred
• Self-starter - positive, energetic and able to prioritize appropriately and act decisively

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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