Global Crisis Management Exercise Lead

Citi Security and Investigative Services (CSIS) is a full-service security and investigative team that protects the assets, integrity and reputation of Citi and its clients.

CSIS Crisis Management is responsible for designing and maintaining Citi’s all-threats Crisis Management framework and providing strategies for businesses to use to protect staff and mitigate risk during a crisis event as well as complying with applicable legislation, regulations and codes. The framework covers the complete crisis management lifecycle from Readiness to Response through to Recovery and Review and is activated during crisis events to provide notifications, escalation, and coordination of Citi corporate resources to help resolve emergencies.

CSIS Crisis Management is looking for an experienced professional to lead the global Crisis Management Exercise program, to add to the current Crisis Management specialists. This Crisis Management role is responsible for all aspects related to maintenance of the program, adherence to regulatory requirements and alignment with industry best practices. The framework is implemented in every Citi country, Region and business.

Role responsibilities include:

• Design and maintenance of all aspects of Citi’s enterprise level Crisis Management Exercise Program.

• Author the Policy, Standards and Procedures for Citi’s Crisis Management Exercise Program.

• Manage day-to-day functions in support of Citi’s Crisis Management Exercise Program.

• Engage with CSIS’s Intelligence function, Business Continuity and business leaders as threats emerge to develop planning scenarios and exercises.

• Plan, develop, facilitate, and conduct comprehensive Crisis Management exercises to validate organization response and recovery capabilities.

• Design and lead regional and global Crisis Management exercises, both specific threat based and cyclical. This includes engaging regional, and global stakeholders in a collaborative planning process. 

• Lead the After Action Report process for regional, and global exercises. This includes drafting and vetting the initial draft and working with multiple stakeholders to validate exercise recommendations and related post-exercise improvements.

• Oversee the local cyclical exercise program including the After Action requirements.

• Review post-exercise actions and evaluate performance and processes to determine how well the Crisis Management Framework performed. Update best practices, guidance methodology of the response plans as needed.

• Manage projects and oversee subordinates managing projects related to the implementation of Citi’s enterprise level Crisis Management Exercise program across Citi’s global footprint. 

Qualifications:

This role requires proven experience in crisis management exercising. If you have the following, we would like to talk to you:

• 10 years of experience in Crisis Management exercising and/or contingency planning, preferably in the financial services sector

• Industry recognized professional training/exercise certifications in Crisis Management and/or contingency planning would be an advantage

• Ability to bring compassion and leadership to Crisis Management

• Experience of best practices of in-crisis communications and experience of enterprise level Crisis Management exercising and education programs

• Ability to work independently and with minimal oversight

• Experience in corporate communications or public relations would be an advantage

• Self-starter and resourceful individual, with experience operating in fast paced and dynamic operational settings

• Experience of working with virtual global teams within a matrix organization

• Able to manage multiple projects and deliverables as well as changing priorities concurrently

• Have experience in influencing organizations across business lines and regional locations

• Experience managing projects through the complete project lifecycle: Initiation, Planning, Execution, Monitoring, Closing

• Exceptional analytical skills to define develop and manage multiple processes

• Effective strategic planning and execution abilities

Education:

• Bachelors degree, potentially Masters degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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