North America Digital Commerce Sales Lead, Director

North America Digital Commerce Sales, Director

Citi Treasury & Trade Solutions (TTS) is a leading provider of payments, cash management, commercial cards and trade solutions to corporate clients around the world. With a global network spanning 96 countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated payments and commercial solutions. Our global platform is unique in the industry for its reach, interoperability and flexibility. Combined with a worldwide network of dedicated and experienced payments professionals, Treasury & Trade Solutions is well suited to serve clients anywhere they do business.

Our goal is simple: help customer-centric institutions build seamless payments and digital collection experiences that increase sales conversion while mitigating risk. To that end, and as a leader within the Digital Commerce Sales team, you will partner with our enterprise/large corporate clients to understand their complex needs, design solutions that deliver on their key objectives, and become a trusted advisor for Citi’s globally diverse institutional client base. You will collaborate across the global organization to drive client consultations, win deals, bring solutions to life, and shape product strategy. With Citi’s unprecedented access to institutional clients, the sales team is expanding its reach into eCommerce and payment teams, and progressing discussions with key buying centers. It is the role of the Sales SVP to enable sales origination, drive deal strategy, and close large wins for Citi’s Digital Commerce franchise. Partnering with Corporate Banking and other coverage teams around the world, the measurement of success will be driven by net new business, calling intensity, and incremental yield from win mandates.

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that & enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

Diversity is a key business imperative at all levels of the company and a source of strength at Citi. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Description

In this role you’ll be responsible for:

• Leading complex Digital Commerce deals end-to-end including RFP responses and client pitches
• Supporting digital marketplace and consumer-to-business solution initiatives, through our collections proposition centered around Spring by Citi, as well as our leading global domestic and cross border payout capabilities.
• Positioning of future innovative solutions such as Banking-as-a-Service and Open Banking
• Proactively sharing feedback and keeping apprised of all new developments within the market and the competitive environment, thus influencing Citi’s development roadmap and new product agenda.
• Reviewing account plans to identify sales opportunities and support origination for Digital Commerce flows and use cases.
• Executing upon target list of eCommerce names for the year, converting pipeline into actual sales revenue.
• Meeting all Sales Management goals tied to pipeline management (CRM), Deal Review and Implementation Project Kick-Offs.
• Working with our Implementations organization and Client Success Managers to ensure all deals closed are handed over from Sales efficiently, prioritizing a seamless client experience.
• Attending regular team and sales management meetings to report on performance and raise personal and team profile.
• Attending industry conferences representing the bank, meeting clients, gaining market insight.Seeking speaking roles where possible.

Development Value (what opportunities to develop can the job offer a prospective candidate):

The payments landscape is evolving at an unprecedented rate. Help us build the future of merchant acquiring and payments alongside top leaders who thrive on tackling fresh challenges and welcome fresh perspectives. This new role presents a highly visible platform to use your skills and knowledge to drive Citi’s highest growth priority. You will work with the world’s leading companies and be front and center in developing a world-class business with limitless opportunities. You will continue to develop a unique skillset that balances payments acumen with client-facing leadership skills.

Job Qualifications

Knowledge Experience

• At least 7 years work experience in the payments/cash management/merchant acquiring industry, ideally with a strong understanding of consumer payments, payment gateway technology, APIs, card acquiring, eWallets, and the surrounding ecosystems
• Experience in being a Sales Lead and driving sales activity – a consistent “top performer”
• Excellent interpersonal skills in driving thought leadership with senior clients and collaborating internally.
• Ability to operate to strict deadlines/timeframes
• Strong presentation skills, with ability to design innovative and tailored solutions working across financial and commercial buying centers
• Appreciation of payments risk dynamics and the value of compliance risk management
• Proven track record of operating independently and taking initiative with internal and external audiences.
• Openness to change.

Skills (what specific technical skills does the individual need and at what level, e.g. specific IT/spreadsheet/analytical/modeling skills)

• Strong client-facing communication skills and ability to translate technical jargon into clear business benefit
• Understanding of emerging buying behavior of global merchants, payments landscape and terminology
• Extreme attention to detail and interest in operating in a multifaceted, fast-paced environment
• Strong Organization and time management skills
• Ability to clearly convey a client value proposition via MS Word, PowerPoint, Excel, or verbally
• Exposure to managing the sales process – CRM, etc.

Competencies (what competency skills sets does the individual need, e.g. organization skills, planning, resilience, motivation, teamwork, verbal communication, etc.)

• Client-centric mindset
• Excellent, confident communication skills, both written and verbal
• Experienced presenter
• Creative and curious thinker with a hunger for knowledge
• High energy, passionate and dynamic self-starter
• Strong analytical skills
• Pragmatic and motivated result-oriented approach
• Collaborative team player

Qualifications

• Relevant undergraduate degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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