VP, Records Management Specialist (Data Privacy)

Citi Services is a leading provider of cash management, treasury, trade, clearing, depository receipts and commercial card services. Services has a global network spanning more than 90 countries and is unique in the industry for its reach, interoperability and flexibility. We provide clients with dynamic information, platforms, tools, and APIs to effectively manage portfolios, financial positions, working capital and supply chains.

The Records Management Product Manager will report to the Head of Data Privacy and Records Management for Services. This role requires: collaboration with the Enterprise Data Office, Data Retention and line of business teams to ensure Services’ alignment with enterprise initiatives and work efforts; assessment of global regulation implications to Services, to set procedures and controls to ensure Records Management compliance.

Key Responsibilities:

· Engage and coordinate with key stakeholders, including Record Management

Officers (RMOs), Data Owners, Data Stewards, Technical Developers, Enterprise Data Teams, and the Services Data Team

· Support efforts to implement systematic controls and intuitive workflows to track and enforce Records Management across the Services Data Ecosystem

· Create and maintain a product vision aligned to business priorities, key user needs, and organizational OKRs

· Act as product owner / manager for Records Management work to satisfy enterprise policies and regulatory requirements

· Collaborate with data stakeholders and other business areas to capture requirements for Records Management use cases

· Work with Product and Technology to find innovative ways to integrate Records Management controls into Services’ self-service technologies

· Own and prioritize the near to -term Records Management roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned

· Partner with functions, lines of business and regions to define the prioritized scope for completing Records Management outstanding items

· Develop short to medium term plans to execute functional Records Management strategies

· Continually, succinctly, and clearly communicate progress and results against the Records Management agenda to stakeholders across the organization

Qualifications:

· 6-10 years of relevant experience in Banking, Financial Services

· Bachelor's degree required; Masters is a plus

· Experience working as a product manager or product owner, in an Agile environment, collaborating with technology to understand stakeholder needs and translate into business requirements and features

· Experience in leading the design, development and management of automated solutions that address user pain points, enable self-service and drive efficiency

· Experience with data retention and remediation principles, data privacy regulations (ex. General Data Protection Regulation (GDPR), California Consumer

Privacy Act (CCPA), Office of Privacy Commissioner for Canada (PIPEDA), etc.)

· Ability to manage through ambiguity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems

· Communicates effectively: develops and delivers clear communication both written and verbal, tailored to the needs of different audiences

· Experience leveraging glossary, lineage and data quality tools to drive governance

· Collaborative – Possess strong collaboration and influencing skills to effectively lead cross-functional teams to drive deliverables, projects and engagements to completion

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Personal Skills:

· Self-motivated & accountable – Have a ‘Can do’ and ‘Get it done’ attitude – do whatever necessary and take full ownership of delivery

· “Product” mindset focused on users, pain points and value-creation delivering solutions

· Product Management Skills, ability to lead cross functional teams towards a common vision

· Superior communication skills – able to clearly articulate complex strategies/techniques and ideas, in both oral and written form, to senior management, with associated poise

· Execution oriented – doesn’t remain in the theoretical; is able to make choices/decisions in the name of delivering rapid business impact

· Collaborative – Possess strong collaboration and influencing skills to effectively lead cross-functional teams to drive deliverables, projects and engagements to completion

· Bias for change – actively seeks out ways to improve processes, people, etc.

· Influencing skills – able to influence outcomes without necessarily direct authority; experienced in navigating large complex organizations to achieve results

· This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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