Client Offboarding Analyst (maternity cover)

Trade& Treasury (TTS) Offboarding Operations includes a core set of critical processes that are associated with the process of closing customer accounts. This process is related the client facing Team.

As TTS Client Offboarding Intermediate Analyst you will be responsible for engaging with both clients and internal stakeholders as part of the Account Closure processes. You will be responsible for delivering on your own portfolio of client offboarding projects, working directly with specific ‘top tier’ clients and their global treasury organizations.

What you’ll do:

• Coordination and execution of the Closure process - document validation and execution for clients account closure across multiple jurisdictions

• Ensure customer queries are answered in the most efficient way possible, acting as the clients Single Point of Contact and engage with Global partners where necessary to meet our client’s requirements

• Enhance the Client Experience and be the clients advocate in simplifying and improving our internal processes

• Attend regular conference calls with customers to provide updates on the account maintenance status for the completion of documentation as required

• Perform a complete review and due diligence of the documentation ensuring all Citi, Constitutive documents provided are in line with all legal and regulatory requirements

• Updating documentation and processing status in the inventory database as per clearly defined processes

• Own your client queries end to end using project management approach

• Co-ordinate and control special projects (mergers/acquisitions/global documentation updates etc.) where applicable

What we’ll need from you:

• 3+ years of relevant Corporate Customer Service experience is a must, KYC, Financial Client Onboarding and/or Project Management is a nice to have

• Fluency in English (excellent communication skills, both written and verbal)

• Experience in a process driven, documentation or legal environment preferable

• Proven ability to establish and maintain business partnerships and client relationships

• Strong investigative and analytical skills

• Ability to work independently within a team environment

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program

• Life Insurance Program

• Pension Plan contribution (PPE Program)

• Employee Assistance Program

• Paid Parental Leave Program (maternity and paternity leave)

• Sport Card

• Holidays Allowance

• Sport and team recreation activities

• Special offers and discounts for employees

• Access to an array of learning and development resources

• A discretional annual performance related bonus

• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-MR1

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